Hi Lily, Thank you for your feedback. We are extremely sorry that you received the incorrect rug. I have looked into your case and can see that there has been offer to collect the incorrect rug and replace or refund. Unfortunately we are not able to refund you while you still have the item as per your request. We will be in touch with you again today to see if you will allow us to arrange the collection and once we have been able to collect the item, we will issue your refund or or replacement if you prefer. Kind Regards, Luxo Living Team
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Lily, Thank you for your feedback. We are extremely sorry that you received the incorrect rug. I have looked into your case and can see that there has been offer to collect the incorrect rug and replace or refund. Unfortunately we are not able to refund you while you still have the item as per your request. We will be in touch with you again today to see if you will allow us to arrange the collection and once we have been able to collect the item, we will issue your refund or or replacement if you prefer.
Kind Regards, Luxo Living Team
Ostopäivä: 30/05/2020
0
Jaa
Luotettu asiakas
5 years ago
Fantastic quick delivery and service. Love my blue velvet sofa and chair - the quality is amazing and the price is so affordable.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!
I would definitely recommend Luxo Living service and delivery.
Product was well packaged and delivery was extremely quick.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and 5 Star Review! We look forward to having you shop with us again.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and 5 Star Review! We are thrilled to hear that you love your new TV Unit. We look forward to having you shop with us again.
It has been 10 days since my order, I have not received and updates on delivery at all. Very disappointed.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback Fiona. We are sorry that you are not satisfied with the delivery service however I am sure it is not too far away. I have checked into your order and can see that you have placed your order on Sun 7th June and your order was dispatched from Sydney on the 9th June. An email was sent to notify you of this. We advertise on our website to allow up to 10 business days to receive your delivery. Today is the 7th business day and at this stage is not overdue in arriving to you in Western Australia. I have now sent a query to Northline on your behalf to provide you with an update on the delivery date. We are sure that it is not too far away from arriving to you.
Kind Regards, Luxo Living Team
We purchased a TV unit which was delivered in the same week. Unfortunately when we opened the packaging the pieces were damaged, there was scratches, chips and a couple of large chips. It was also...
Lue lisää
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are extremely sorry that your product arrived with damages. I have looked into your case and can see that our support team have sent you some reply emails so that we can have the matter resolved. We have offered a partial refund to keep as is, or replacements of the damaged parts. If you could kindly check your email and reply that would be much appreciated. Once we have your reply we will move forward with one of the offered resolutions.Kind Regards, Luxo Living Team
Ostopäivä: 08/06/2020
0
Jaa
Luotettu asiakas
5 years ago
There is always room for improvement.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Gurupad,Thank you for your feedback. We would love to know which areas you felt we needed more improvement on so that we can provide a better service to our customers. I look forward to your reply.
Kind Regards, Luxo Living Team
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Gurupad,
Thank you for your feedback. I have checked your order details and can see that you have purchased Pre Order items with an estimated dispatch date of 24-07-2020.
We are sure that you will be happy with your purchase once it arrives to you so we look forward to an updated review. Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Gurupad,
Thank you for your feedback. I have checked your order details and can see that you have purchased Pre Order items with an estimated dispatch date of 24-07-2020.
We are sure that you will be happy with your purchase once it arrives to you so we look forward to an updated review.
Kind Regards, Luxo Living Team
I had to follow up on several occasions on where my order was at. The courier company apparently didn't have my order and it took several calls over days to get an answer and a delayed delivery. Not...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that you had issues with your delivery and there was a delay. I have looked into your order and can see that you placed your order on 31/3/2020 and your order was dispatched with CRL on 1/4/2020. We will open an investigation on this delivery with CRL to see what went wrong and where improvements can be made. We apologise for the inconvenience caused.
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
We are glad to see that you are happy with your Erith Day Bed. Thank you for advising us about the delivery issue, we will certainly open an investigation into this matter with CRL Express.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
