No instructions were sent with the package, I emailed twice requesting instructions and still have not had a response. Slack customer service.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Shannon,Thank you for your feedback. We are extremely sorry that your email was not responded to. Upon doing a search, it appears to have landed in a spam folder. Incase you have not yet received the instructions for your item, we will be sending them now for you.
We sincerely apologise for the inconvenience caused and thank you for bringing the issue to our attention.
Kind Regards, Luxo Living Team
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Shannon,
Thank you for your feedback. We are extremely sorry that your email was not responded to. Upon doing a search, it appears to have landed in a spam folder. Incase you have not yet received the instructions for your item, we will be sending them now for you.
We sincerely apologise for the inconvenience caused and thank you for bringing the issue to our attention.
Kind Regards, Luxo Living Team
Ostopäivä: 26/06/2020
0
Jaa
Luotettu asiakas
5 years ago
poor quality product and poor custoimer service. Steer clear
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that you are unhappy with your product and service. I cannot find any emails or written communication from you regarding any product issues. If you are having issues with any quality or manufacturing issues, please send us an email with photos to support@luxoliving.com.au. I will also have a support representative contact you to discuss the issue as well and may request photos from you.
Kind Regards, Luxo Living Team
Luotettu asiakas
5 years ago
I have emailed 3 days ago but no response as yet
Tuotearvostelut
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that you are unhappy with your product and service. I cannot find any emails or written communication from you regarding any product issues. If you are having issues with any quality or manufacturing issues, please send us an email with photos to support@luxoliving.com.au. I will also have a support representative contact you to discuss the issue as well and may request photos from you.
Kind Regards, Luxo Living Team
Luotettu asiakas
5 years ago
emailed with photos 3 days ago but no response as yet
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
