KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
Lue lisää
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Tuotearvostelut
Ostopäivä: 20/11/2020
0
Jaa
AN
Alphabets Childrens Nursery
Feefo Verified
5 years ago
Mitä Alphabets Childrens Nursery sanoi KCS Education:
Speedy delivery
Tuotearvostelut
Ostopäivä: 19/11/2020
0
Jaa
CC
Cranbrook Parish Council
Feefo Verified
5 years ago
Mitä Cranbrook Parish Council sanoi KCS Education:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Tuotearvostelut
Ostopäivä: 12/10/2020
0
Jaa
Luotettu asiakas
Feefo Verified
5 years ago
Prompt delivery, Good product.
Tuotearvostelut
Ostopäivä: 18/11/2020
0
Jaa
TH
Trillium Montessori House
Feefo Verified
5 years ago
Mitä Trillium Montessori House sanoi KCS Education:
Brilliant service as usual. So quick on delivery!
Tuotearvostelut
Ostopäivä: 19/11/2020
0
Jaa
US
Upland Primary School
Feefo Verified
5 years ago
Mitä Upland Primary School sanoi KCS Education:
Excellent service. Next day delivery if ordering before midday. Customer service center very helpful.
After some very poor service early in the year with damaged items and delayed delivery's , I was cautious about making any new orders with KCS and was discouraged to do so by my manager , so i'm...
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Charlotte
KCS Education
5 years ago
Good Afternoon,
Many thanks for leaving us a review its greatly appreciated so we can better our customer service.
I do sincerely apologise that you wasn't able to reach us via Telephone, The office is open Monday-Friday 8am-5pm. We are experiencing a very hard demand with limited staff due to the current pandemic but please do hold and your call we be answered, alternatively please drop customerexperience@kcs.co.uk an email and someone will call you back or respond to your email.
If you have any further queries please do not hesitate to contact us here at KCS and we will be willing to assist you.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Tuotearvostelut
Ostopäivä: 17/11/2020
0
Jaa
KR
Kcs Cash Sales Customer (retail)
Feefo Verified
5 years ago
Mitä Kcs Cash Sales Customer (retail) sanoi KCS Education:
Very efficient service as usual. Despite a slow computer performance the agent was very calm and professional
Tuotearvostelut
Ostopäivä: 09/11/2020
0
Jaa
SP
Sompting Village Primary
Feefo Verified
5 years ago
Mitä Sompting Village Primary sanoi KCS Education:
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
