JM's customer service has dipped dramatically in the last 18 months. It started with a move to a new warehouse - orders lost and not fulfilled. The new website continues to have teething problems....
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Jewellery Maker
JewelleryMaker
12 years ago
We appreciate your feedback.
The 30 day money back guarantee is great for inspecting an item and making sure it is right for you. We are sorry that this particular item fell below your expectations.
If you receive a faulty item, then simply return this to us for either a refund or replacement, and we will also refund your return postage due to the item being faulty.
Kyle - Help Team
www.Gemporia.com
Most of the time Jewellery maker are excellent but I do know that I can buy some single strands cheaper on Ebay looking at Chinese sellers so perhaps this is why Jewellery maker is selling strands in...
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Ostopäivä: 07/07/2013
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Luotettu asiakas
Feefo Verified
13 years ago
Excellent products and service. My first choice for buying gem stones.
Could improve quality control - fed up returning bundles because of one poor or faulty strand. However, all returns, queries handled efficiently.
Jewellery Maker
JewelleryMaker
13 years ago
Further to our recent conversation, we thank you for your feedback as we are constantly trying to improve our products & services. We apologise that you have had to return items. We are currently looking into the issue and it will be resolved for you. If you do have this issue in future, please do not hesitate to let us know and we will be more than willing to solve the problem.
Jack - Help Team
www.gemporia.com
Great show to watch, particularly with presenter Jenny Cleary or Vicki Carr. Everything I buy (which is tons!) I look upon as my 'meccano set' and enjoy just playing around with everything. Great,...
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Jewellery Maker
JewelleryMaker
13 years ago
Thank you for your feedback. Following on from our conversation this afternoon, I hope we have assisted with your query and helped with the navigation of our website.
Kyle - Help Team
www.gemporia.com
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website