Thank you for your comments. Our website is ever evolving and we are working to make loading speeds faster as well as adding more and more information regarding the products, including more photos, videos and leaflet PDFs. It is always worth visiting back as things are constantly being added and improved! I am sorry you have found the passwords tricky, if you ever click on the 'forgotten your password' button you will find that a replacement password comes through to your inbox faster than many other websites, and you can then change it back to your preferred password via the 'my account' section of the site ready for when you wish to log in again in the future.
Delighted to hear that you have found our staff to be a pleasure to deal with - they are on the phones 6 days a week and always happy to help in any way they can!