The online policy purchase was easy and trouble free. Competitive pricing and appears to be great value. Our trip isn’t for a couple of months yet so can’t comment on claiming, but hoping we won’t...
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Ostopäivä: 27/02/2020
0
Jaa
Luotettu asiakas
Feefo Verified
6 years ago
The staff online followed up after I asked for a quote. Once we decided to go with Insure and Go, it was very easy to do online - no problems so far.
I managed to speak with a charming lady member of your team today, and she said I could cancel a Policy and suggested I call another number to do so.
That is what I did but after waiting for a long...
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David
InsureandGo Aus
6 years ago
Hi Hugh,
I am really sorry to hear about your experience. I have arranged for an agent to contact you back as soon as possible. In the meantime, you can email info@insureandgo.com.au with your policy details and request a cancellation and refund.
Regards,
Anna
TC
Trusted Customer
6 years ago
Today I called again, got through straight away and spoke with another charming and helpful Team member who immediately resolved my problem.
So apart from communication problems yesterday, possibly due to a high number of enquiries re Coronavirus, I have nothing but praise for your company, Team and products.
Tuotearvostelut
David
InsureandGo Aus
6 years ago
Thanks
TC
Trusted Customer
6 years ago
Excellent, friendly and professional service on the 'phone.
The staff were very polite and helpful, I have used you before, but never had to claim, so that is an unknown. Now I am meant to be traveling to France and, because of the Corona virus need to...
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Ostopäivä: 15/12/2019
0
Jaa
TC
Trusted Customer
Feefo Verified
Byron Bay
6 years ago
Mitä Trusted Customer sanoi InsureandGo Aus:
Have previously bought a policy, fortunately did not have to claim on it. Efficient service, easy to navigate.
Tuotearvostelut
Ostopäivä: 24/02/2020
0
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi InsureandGo Aus:
Called insurance go after I purchased my policy on line using a discount code , the person who I answered couldn’t help me as I ordered through a different company.
I was asking if they could send me...
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David
InsureandGo Aus
6 years ago
Hi Samuel,
I am sorry to hear about your experience. I am not sure how you purchased through a different company. If you could elaborate on your issue a bit more, I will look into it with the team.
Thanks,
Anna
TC
Trusted Customer
6 years ago
When I purchased the policy using Groupon 20 I received my discount, however when I rang insurance go to ask about sending me the policy booklet I was told the company is paperless and also I purchased through a different company, I am totally confused. Not everyone has excess to a printer at home to download the policy booklet.
Regards Samuel
David
InsureandGo Aus
6 years ago
Hi Samuel,
I will look into your policy details and get our customer service team to contact you as soon as possible.
Regards,
Anna
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
