Thank you very much for choosing to travel with us and for taking the time to share your feedback. We’re truly grateful to hear that you found your Travel Director and Coach Driver to be amazing, and that you were pleased with the standard of the hotels and the comfort of the coach your kind comments will certainly be passed along to the team.
That said, we are genuinely sorry to hear that aspects of the tour did not fully meet your expectations. We understand that the amount of time spent on the coach, along with the fast-paced nature of the itinerary, may have felt overwhelming at times. Our tours are designed to showcase the very best of each destination in a limited amount of time, but we appreciate that for some, a more relaxed pace would be preferable. Your comments will be shared with our Product Team as we continually review how we can improve the overall experience.
We’re also sorry to learn that the optional experiences did not feel like good value and that the food provided during these was disappointing. We aim for all elements of the tour including our optional excursions to enhance the journey, and we regret that this wasn’t your experience. Your feedback will be used to help guide our review of these offerings going forward.
Once again, thank you for travelling with us. We hope that despite the concerns mentioned, you still came away with some fond memories, and we would love the opportunity to welcome you on another journey better suited to your travel style in the future.
