Still not here, and no communication about when it will arrive!!!
Adam Watson
hollywood mirrors
3 years ago
Hi Amanda thank you very much for your order.
I do apologise your item has not arrived yet and for any inconvenience caused.
We sent your item out straight away on a next-day delivery, however, during this busy few weeks in the xmas rush, the courier is struggling with large backlogs.
I have emailed you tracking details and you will receive a text message when your item is on the van for delivery.
Tuotearvostelut
Adam Watson
hollywood mirrors
3 years ago
Hi Amanda thank you very much for your order. I am sorry it has not arrived yet.
We sent it on a next day delivery straight away, however, with the xmas rush, the courier is struggling with delays.
I am ever so sorry I have emailed you tracking details I am confident your order will be with you this week.
Regards Adam
Hi thank you very much for your order.
I do apologise that your mirror has not arrived. We posted it on a next-day delivery straight away.
There are some delays with the courier at this time of year.
I am confident from the tracking your mirror will be delivered this week.
Kind regards Adam
Tuotearvostelut
Adam Watson
hollywood mirrors
3 years ago
HI Annmarie I am really sorry your mirror has not arrived yet.
I have tracked it and I am confident it will be delivered early this week. Regards Adam
First time ordering with this company, and I was so disappointed! If I could put 0 stars I would. I paid for an item I did not receive. I had to email them 6 times over the course of 2 weeks to get a...
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Adam Watson
hollywood mirrors
3 years ago
HI Scarlette, thank you very much for your order. I am ever so sorry your item has got lost in the post.
We sent it straight away by recorded delivery on a next-day delivery. It is unfortunate the item and very rare we get any lost hence we was hopeful it would turn up in there 2 weeks,
I am sorry you have now been refunded. I do apologise that the delivery did not go to plan.
Kind regards Adam
Ostopäivä: 02/12/2022
0
Jaa
Luotettu asiakas
3 years ago
Good service & product as described.
Is a present that will be loved.
Poor customer service. Took weeks to get the item and I constantly had to chase advertising next day delivery which they do not deliver. Failure to understand delivery is the retailers...
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Adam Watson
hollywood mirrors
3 years ago
Hi Meeta thank you very much for your order.
I do apologise for the delay, We did send your item out as soon as you ordered in a next day delivery it is just unfortunate that the couriers struggled to deliver your item during the black Friday week when they were overwhelmed by the volume of parcels.
I am glad it has arrived now and I am ever so sorry for the wait.
Luotettu asiakas
3 years ago
Hi Adam
The item was ordered on Monday 21st November on a next day delivery offer. It arrived Saturday 4th December so well after black Friday week. You informed me on 25th November that it was black Friday week so this is why my item was delayed but you were still advertised next day delivery on your website which I pointed out to you. Not only did it arrive 11 days late but it was also damaged. During the course of chasing the parcel I spoke to your partner Elaine on 3 occasions who assured me she would call me back but never did. I also struggled to get through by phone as it was often left unanswered. I had no choice but to constantly chase as you were not proactive in trying to get the parcel to me and without chasing i was not updated. This is all really bad service and I am afraid an apology isn't enough. This has deterred me from using your service again or recommending you to family/friends.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.