Initial booking printed and sent with wrong dates, needing customer assistance to help me complete.…
Initial booking printed and sent with wrong dates, needing customer assistance to help me complete. The hotel booked was advertised as 4 star. This was never a 4 star hotel!!
Apart from that...
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Jaa
Luotettu asiakas
Feefo Verified
12 years ago
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE…
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE WE HAD BEEN TO THIS HOTEL IN LANZAROTE BEFORE, HOLIDAY GEMS HAD PUT ON A NOTE SAYING WE WERE...
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0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
Would use HolidayGems again. Very helpfull and upfront with all costs
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
The service I initially received from the sales representative was good , but only up…
The service I initially received from the sales representative was good , but only up until the time of making payment. At this point I was charged twice for the holiday, i.e. two payments were taken...
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Holiday Gems
Holiday Gems
12 years ago
We do apologise for the initial error and thank you for accepting this as human error. Unfortunately, due to our accounting procedures and those of the banking system it can take up to 7 working days for a refund to reflect in your account. Whilst we regret the delay we are pleased that this was resolved within 7 days.
Luotettu asiakas
12 years ago
I accept your apology and understand that the delay with refunding was due to the involement of a third party in the transaction and not actually due to Holiday Gems. Thank you for your help.
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and…
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and boarding passes.
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
The holiday went very smoothly - no problems to report.
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
very happy with agent144 sian brilliant girl well done wee star!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
