Hoburne arvostelut

Dear Domenico Thank you for taking the time to share your feedback further following your recent stays. I was very sorry to hear that your children, and subsequently the rest of your family, became unwell during your holiday. Family time is incredibly important to us, and I fully appreciate how disappointing it must have been to spend much of your break caring for poorly children rather than enjoying time together. Had we been made aware during your stay of the extent of the illness affecting your family, we would certainly have looked at what alternative support or options may have been available to assist you at the time. As discussed previously, we did investigate the concerns raised during your stay and responded accordingly at the time, including relocating you when the initial accommodation concerns were brought to our attention. Whilst I appreciate the replacement caravan still did not meet your personal expectations, both accommodations were within the booked grading. I appreciate from your previous correspondence that you were seeking a refund only. Whilst this is not something we are able to offer in this instance, we would still like to extend a goodwill discount towards a future stay should you ever wish to return. Thank you again for your feedback and We do genuinely hope your family are now fully recovered. Kind regards, Team Bashley

Thank you for your continued loyalty and for sharing your feedback. We're sorry to hear this stay didn’t meet your expectations, particularly regarding the location and comfort of the accommodation. Your comments have been noted and will be shared with the team for review. We’re pleased to hear you would return, and we hope to welcome you back again soon for a more relaxing experience.

Thank you for your lovely review and for your continued loyalty over the years! It’s wonderful to hear you’ve been visiting since the 90s and still enjoy your stays with us. We look forward to welcoming you back again soon!

Dear Guest, Thank you for your continued support and for taking the time to share your feedback. We’re really pleased to hear you always enjoy your stays and continue to enjoy the facilities on park. Thank you also for your comments regarding the bathroom hooks and towel hanging space. This is useful feedback and something we will note as part of ongoing accommodation reviews. In relation to the soap bars, we completely agree that hygiene is extremely important. What we had found previously was that soap was often unused, and on occasion left stuck to bathroom surfaces which unfortunately caused staining and damage. That said, we do continue to review guest feedback and expectations around these touches as part of the overall guest experience. Thank you again for your feedback, and we look forward to welcoming you back again soon. Team Bashley 😊

Dear Katherine Thank you for your wonderful feedback. We’re delighted to hear you had such a fantastic stay with friends and enjoyed every aspect of your visit. It’s great to know the cleanliness of the caravans and the overall upkeep of the park stood out, and that you especially enjoyed the woodland walk and relaxed atmosphere around the park. We’re thrilled to hear you’ve already booked to return next year and look forward to welcoming you back again. Team Bashley 😊

Thank you for your kind review! We're so pleased you and your family enjoyed your break, along with the accommodation, facilities, and friendly team. We hope to welcome you back again soon!

Thank you for taking the time to leave your detailed feedback. We’re pleased to hear you found the caravan clean and tidy, and that the issues with the electrics and shower were resolved quickly and efficiently by our maintenance team during your stay. We would also like to clarify that the drinking glasses are provided on a low, easy-reach shelf beside the dining table to make them more accessible, rather than being stored in a high cupboard. We appreciate your comments regarding the wet room access. The edging at the doorway is a feature included in all of our wet rooms to help prevent water from escaping into the main living area. We also confirm that all of our accessible caravans have a ramp located at the patio entrance, positioned consistently across the units. We understand that every guest’s accessibility needs can differ, and we appreciate you sharing your experience and feedback with us. Kind Regards, Jade