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Dear Guest, Thank you for your continued support and for taking the time to share your feedback. We’re really pleased to hear you always enjoy your stays and continue to enjoy the facilities on park. Thank you also for your comments regarding the bathroom hooks and towel hanging space. This is useful feedback and something we will note as part of ongoing accommodation reviews. In relation to the soap bars, we completely agree that hygiene is extremely important. What we had found previously was that soap was often unused, and on occasion left stuck to bathroom surfaces which unfortunately caused staining and damage. That said, we do continue to review guest feedback and expectations around these touches as part of the overall guest experience. Thank you again for your feedback, and we look forward to welcoming you back again soon. Team Bashley 😊

Dear Katherine Thank you for your wonderful feedback. We’re delighted to hear you had such a fantastic stay with friends and enjoyed every aspect of your visit. It’s great to know the cleanliness of the caravans and the overall upkeep of the park stood out, and that you especially enjoyed the woodland walk and relaxed atmosphere around the park. We’re thrilled to hear you’ve already booked to return next year and look forward to welcoming you back again. Team Bashley 😊

Thank you for taking the time to leave your detailed feedback. We’re pleased to hear you found the caravan clean and tidy, and that the issues with the electrics and shower were resolved quickly and efficiently by our maintenance team during your stay. We would also like to clarify that the drinking glasses are provided on a low, easy-reach shelf beside the dining table to make them more accessible, rather than being stored in a high cupboard. We appreciate your comments regarding the wet room access. The edging at the doorway is a feature included in all of our wet rooms to help prevent water from escaping into the main living area. We also confirm that all of our accessible caravans have a ramp located at the patio entrance, positioned consistently across the units. We understand that every guest’s accessibility needs can differ, and we appreciate you sharing your experience and feedback with us. Kind Regards, Jade

Dear Guest, Thank you for your kind feedback. We’re really pleased to hear you enjoyed the park, accommodation and dog-friendly facilities, as well as the surrounding area. Decking in the New Forest will be more susceptible to adverse conditions, so we take the feedback on the decking onboard. I am reviewing the dog bins as if these have been removed, they should indeed be removed from the map. I am investigating if these can return, and if not, change the map! Thankyou for this feedback We hope to welcome you and your dog back again soon, hopefully with cleaner decking and maps! Team Bashley