Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Headwater arvostelut

Näytetään kaikki 1,506 arvostelua

Luotettu asiakas

Feefo Verified

4 hours ago

Excellent service from Megan however will not recommend to clients as no commission paid to agents

Luotettu asiakas

Feefo Verified

2 days ago

You don't find out the problems till after you've booked. Not secure!!!

They are very happy to take your booking and deposit, then you find out hotel is full and you have to pay for more expensive rooms. You find out that the deposit doesn't include the flight that...

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ANNE MARIE HELLEWELL

Feefo Verified

GBR

4 days ago

Mitä ANNE MARIE HELLEWELL sanoi Headwater:

First time Headwater user

Hannah Plant has been very helpful and informative. She has responded to emails and telephone requests promptly and she has been able to accommodate our requirements very well.

Sophie

Headwater

4 days ago

Thank you so much for your lovely feedback. It’s great to hear that Hannah has made the booking process so easy and has been able to tailor everything around what you were looking for. I’ll make sure your comments are passed on to her, as I’m sure she’ll be really pleased to hear them. We hope you have a fantastic holiday! Sophie Customer Relations Executive

Luotettu asiakas

Feefo Verified

5 days ago

Cycling in the Austrian lakes

Friendly efficient and informative. Good at explaining all options for our group. Competitive price compared to other companies.

Sophie

Headwater

4 days ago

Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking with us and that we could help tailor the holiday to suit your group. Sophie Customer Relations Executive

SARAH HEWITT

Feefo Verified

6 days ago

Mitä SARAH HEWITT sanoi Headwater:

str

Excellent personal service from professional and friendly staff. A very easy transaction to book and tailor a self guided waklking holiday

Sophie

Headwater

4 days ago

Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking your walking holiday with us, and we hope you have a fantastic trip! Sophie Customer Relations Executive

Luotettu asiakas

Feefo Verified

7 days ago

Megan was polite, enthusiastic and efficient throughout the booking process.

Sophie

Headwater

4 days ago

Thank you for your lovely feedback. It’s great to hear Megan looked after you so well throughout the booking process, and I’ll be sure to pass your comments on to her. Sophie Customer Relations Executive

Luotettu asiakas

Feefo Verified

13 days ago

Great First Experience of Booking with Headwater

Helen answered our initial enquiry phone call and immediately demonstrated that she knew the trip we were interested in and had done it herself a few years ago. She took ownership of our query with...

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Steph

Headwater

12 days ago

Thank you for taking the time to share your experience. We're delighted to hear that Helen's first-hand knowledge of the trip, along with her regular updates and reassurance, helped make the booking process so smooth. I'll be sure to pass on your kind comments about her personable, efficient and professional service. We hope you have a wonderful holiday and look forward to helping you again in the future. Stephanie Customer Coordinator

Luotettu asiakas

Feefo Verified

15 days ago

very friendly and helpful

Steph

Headwater

14 days ago

Thank you for your lovely feedback! We’re so pleased you had a friendly and helpful experience with us. Stephanie Customer Coordinator

Luotettu asiakas

Feefo Verified

1 month ago

Excellent Service

Excellent service from H, asked a few questions which were answered very quickly. Trip itinerary explained thoroughly. Would highly recommend.

Steph

Headwater

25 days ago

Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from Hannah and that your questions were answered quickly and thoroughly. It's great to know that the itinerary explanation helped you feel well prepared for your trip. We really appreciate your recommendation and look forward to helping you plan another fantastic Headwater holiday in the future. Stephanie Customer Coordinator

Luotettu asiakas

Feefo Verified

1 month ago

Easy and quick to access by Phone and then most helpful in sorting out the details.

Steph

Headwater

25 days ago

Thank you for your feedback. We're delighted to hear that you found it easy to reach us by phone and that our team was able to help sort out the details quickly and efficiently. Providing friendly, knowledgeable support is something we pride ourselves on, and it's great to know this made a positive difference to your experience. We hope you have a wonderful trip and look forward to assisting you again in the future. Stephanie Customer Coordinator

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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