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Thank you for taking the time to leave us your feedback. We do endeavour to delivery each issue on the date it goes on sale if not sooner. Unfortunately as the paper is weekly it is sometimes delayed and we ask that you wait a couple of extra days. We are continually making improvements to our tracking services to ensure you receive the issues as quickly as possible. Your feedback is so valuable to helping us identify these issues and improving them, so thank you for taking the time to do this.

We can only apologise that it took so long for your gift to arrive. Occasionally errors happen that are out of our control, but we are continually making improvements to our tracking services to ensure that gifts are delivered within the 30 day window. Your feedback is so valuable to helping us identify these errors and prevent them, so thank you for taking the time to do this.

We can only apologise that you've not been happy with the service you've received. We are continually making improvements to our services and the feedback we receive is valuable to helping us identify issues and preventing them.