The spa was brilliant but the transfer service was appalling. The initial pick up was late and then we were left waiting in the terminal until someone noticed we were still waiting. On our return we...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. Glad you enjoyed the Sky Lagoon one of the most popular spots to visit at the moment.
It is truly regrettable about the transfer delay as you know the weather has not been kind to us lately and snow and road closures frequent due to the stormy and frosty weather.
Our sincere apologies for the delay and inconvenience
I had a very unpleasant experience with Gray Line van driver on Christmas Eve. I paid for transfer to hotel 100 Iceland, bus station No 9. Van driver was rude, He drove my friend and me to the hotel...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for the feedback. Our sincere apologies for the inconvenience caused - we will certainly have a word with the staff. The misunderstanding of the two hotels is regrettably frequent, one is Hotel Island and the other is Hotel Iceland as driver seems to have understood you were all going to the former.
I do hope that your visit with us during holidays was pleasant after all
Booked 2 tours, one was cancelled due to bad weather, communication was good and was offered a new date or refund, unfortunately had to take the refund as had no more time to go again. The refund was...
Great service even when things go wrong. Something went wrong with the on line booking and so we paid but the booking was for the wrong day. Used the large bus and made it in good time to airport....
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.