After a few emails back and forth with customers service I’ve given up trying to get a reasonable resolution. See my reviews on the membrane fault.
Customer Services
Grass247
2 months ago
Good afternoon
Thank you for taking the time to write your review and highlight your concerns. We are sorry to hear that the membrane you received is not performing as expected.
Our grass membrane is designed to block light to prevent weeds while remaining fully permeable to water. We are keen to investigate this further and have requested additional information to assist us.
To evaluate concerns, we may ask questions or request images. A member of our Customer Care Team will be in touch shortly to work with you towards a resolution.
Kind regards,
Jenny
Grass247
0
Jaa
RJ
Rex Jauncey
Feefo Verified
2 months ago
Mitä Rex Jauncey sanoi Grass247:
Excellent
0
Jaa
KH
KARL O HEMMINGS
Feefo Verified
2 months ago
Mitä KARL O HEMMINGS sanoi Grass247:
.
0
Jaa
Luotettu asiakas
Feefo Verified
2 months ago
Good no problems
0
Jaa
FG
Frazer Grant
Feefo Verified
GBR
2 months ago
Mitä Frazer Grant sanoi Grass247:
Excellent customer service, helped my get the right width rolls, emailed me instantly.
0
Jaa
Luotettu asiakas
Feefo Verified
2 months ago
Good quality and service
Excellent
0
Jaa
Luotettu asiakas
Feefo Verified
2 months ago
Purchase of artificial grass
Proffesional and prompt
0
Jaa
Luotettu asiakas
Feefo Verified
2 months ago
Wouldn’t recommend
I ordered the products of grass that I wanted and received them in the post no problem. I chose the grass that I wanted and was able to pay for it on the website the customer service was great at...
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Customer Services
Grass247
2 months ago
Good afternoon,
We appreciate you taking the time to leave feedback following your recent order experience, and we are sorry to hear about the issues raised in relation to the delivery.
We are committed to investigating all reports of missing items and are keen to work with you to find the most appropriate resolution.
We can see that we are already in direct contact with you and will continue to communicate openly to ensure we work towards a fair and satisfactory outcome. A member of our Customer Care Team will be in touch shortly.
Kind regards,
Jenny
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
