Direct debit issues,charging, not honouring agreed DD dates
Direct debit issues, charging, not honouring agreed DD dates. Trying to take two payments in my first month-this was not communicated to me when I agreed to join. Also, the dates of direct debit...
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Daniel
Freedom Health Insurance
4 years ago
We are sorry to hear that you experienced issues with the premium payments. We have investigated the problem and we can confirm that your premiums are set up to go out on the date requested by you through a recurring card payment. The initial direct debit was cancelled, and your premiums are up-to-date. If you have any other questions or queries, please do not hesitate to contact us.
1
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Efficient and friendly
Efficient and friendly
Catalina
Freedom Health Insurance
4 years ago
It's a pleasure to hear about your positive experience with Freedom Health Insurance. Please don't hesitate to contact us if you have any questions about your policy!
0
Jaa
AW
Alan William
Feefo Verified
4 years ago
Mitä Alan William sanoi Freedom Health Insurance:
Very prompt response to my call and a positive ‘can do’ approach to my claim. I would definitely recommend Freedom Health on the strength of this experience.
Catalina
Freedom Health Insurance
4 years ago
Hi, Alan! Thank you for this amazing review. We are so happy to hear about your experience so far! We will work hard to continue to offer the best possible service. Don't hesitate to get in touch if you need any help with your policy!
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Good service, although I have not been to an appointment yet. thank you for asking.
Catalina
Freedom Health Insurance
4 years ago
Thank you for your review! Don't hesitate to contact us in case you need any help with your policy!
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Really helpful. I felt very supported.
Catalina
Freedom Health Insurance
4 years ago
Thank you for taking the time to share this positive feedback. We are very happy to hear that you found our services helpful. Don't forget we're here if you need any help with your policy.
0
Jaa
RD
R�diger
Feefo Verified
4 years ago
Mitä R�diger sanoi Freedom Health Insurance:
Sehr gut.
👍Sehr gute Preis Leistung
Catalina
Freedom Health Insurance
4 years ago
Thank you so much for your feedback! We are here if you need any help with your policy.
0
Jaa
IT
Ian Thomas
Feefo Verified
4 years ago
Mitä Ian Thomas sanoi Freedom Health Insurance:
Claim not accepted as treated as inpatient on bronze policy
Daniel
Freedom Health Insurance
4 years ago
We are sorry to hear that you are unsatisfied with the outcome of your health insurance claim. Unfortunately, your Freedom Worldwide Bronze policy doesn't provide cover for the outpatient treatment you tried to claim for. You can always add additional cover to your plan at renewal to ensure future claims of this type would be covered.
1
Jaa
JA
Janet
Feefo Verified
4 years ago
Mitä Janet sanoi Freedom Health Insurance:
Quick and honest
Catalina
Freedom Health Insurance
4 years ago
Hi, Janet. Thank you for your 5-star feedback. It's a pleasure to know you had a positive experience so far. If you have any questions about your health insurance plan, do not hesitate to contact us.
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
OK so far.
Customer service is friendly. Shame it's not available on weekends. For the Dental/Optical claims, it takes a long time to get reimbursed. Having previously had a cash plan with Simplyhealth where it...
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Daniel
Freedom Health Insurance
4 years ago
We apologise for the delay in getting your claim reimbursed. Due to the current covid situation, we are experiencing a short delay in processing some of the claims. This should have been paid now. If you have any questions about your plan or any other claims, do not hesitate to get in touch.
1
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Bad Service
I am having a terrible time with the service. I am trying to make a claim and the runaround I am gettting is ridiculous.
Daniel
Freedom Health Insurance
4 years ago
We are sorry to hear you are unsatisfied with our service, however we believe the comment to be inaccurate and unfair. We have already been in touch privately to try to explain and resolve the situation.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums..
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums..