forward2me arvostelut

Hi there, Many thanks for your feedback. We are sorry to hear about the issues your experiencing with your missing package through FedEx.I can see that one of our Customer Experience agents is already looking into this case for you and they have an active investigation request ongoing with FedEx directly. We have provided all the information available to FedEx in relation to the missing package. At the moment, we still have not received an update on the missing parcel from FedEx. However, please be assured that our agent is continuously monitoring this for you and they will provide you further feedback as soon as they have received a response from the courier. We appreciate your continuous patience and cooperation during this time. Our sincere apologies for any inconvenience this has caused. We hope the information we have provided is useful and please do not hesitate to get back in touch with our Customer Experience department if you have any further questions or concerns in the meantime. Kind Regards Hayley

Hi there. Many thanks for your feedback. I am sorry that you feel dissatisfied with the shipping rate that was offered to you from our UK warehouse. We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country. We apologize for any inconvenience or difficulties this may be causing all of our customer's. I can see that your package was marked as requiring a a combine and repack service prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile car parts your package would have been assessed and carried for safety purposes rather than to reduce excess volume and this does not always guarantee potential savings on the original shipping costs. Furthermore because you had chosen the FedEx courier service for the combine and repack service from your account this would have been the only available courier service for you to select from your account at shipping stage although we do have the ability to open up the courier options after a repack has been completed by request. We had managed to reduce the overall chargeable weight of your package by 1.02 kg which lowered the original shipping price with FedEx for your package by almost GBP 6.00. We must make you aware that we will always assess packages for repack for safety as well as volume for onwards shipping and we cannot not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price. If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further. I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services. Kind Regards Hayley

Hi there. Many thanks for your feedback. We are sorry that you feel dissatisfied with the total shipping price paid. The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018. We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import at the Australian border. If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office. We have to recover GST for the Australian Government on all shipments less than $1000 AUD if not GST registered, this a mandatory requirement for us as a forwarding agency and because we are offering shipping services to Australia and our revenue for shipments to customers' in Australia being over the maximum stated threshold we have to be GST registered. We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country. We apologize for any inconvenience or difficulties this may be causing all of our customer's as well. We hope the information we have provided is useful and would really appreciate it if you could amend your current rating. Please do not hesitate to contact our customer experience team if you have any further questions or concerns. Kind Regards Hayley