Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen forward2me arvostelut

Näytetään kaikki 13,904 arvostelua

Luotettu asiakas

Feefo Verified

13 years ago

Really supportive staff and prompt communication. Fast shipping, however it'd be great if cheaper shipping…

Really supportive staff and prompt communication. Fast shipping, however it'd be great if cheaper shipping options are also available.

forward2me

13 years ago

Thanks for your feedback and for your kind comments. If you would like us to look at sending your parcels through standard mail with no tracking or guarantees then please get in touch. Have a great weekend. Kind Regards, James

Luotettu asiakas

Feefo Verified

13 years ago

Compliments for the personal shopper service

forward2me

13 years ago

Thanks for taking the time to respond to us - we really appreciate your comments. We look forward to helping you again soon. Have a good weekend. Kind Regards, James

Luotettu asiakas

Feefo Verified

13 years ago

service is expensive did not receive full parcel, no attempts were made by your company…

service is expensive did not receive full parcel, no attempts were made by your company to contact sender. Sender insisted sending two items in the package and your company insisted in receiving...

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forward2me

13 years ago

We’re really sorry that you felt you needed to give us negative feedback. We try really hard to get it right for all our customers, as you are all really important to us. Sometimes things happen that are completely out of our control – we do try to contact retailers/ebay sellers when things don’t go quite right but 99.9% of the time they will only speak/correspond with the purchaser. Sometimes we don’t get it quite right no matter how hard we try. We would be grateful if you would get in touch with us through the website and then we can rectify this situation for you. Kind Regards, James

Luotettu asiakas

13 years ago

To my surprise I received the parcel by DHL and free of charge with an explanatory note from James Andrew. This was much appreciated Thanks a lot for rectifying this situation. I will definitely consider using this service again more so with the basic option offer which you have lately introduced. Thanks again Dr Martin Borg

Luotettu asiakas

Feefo Verified

13 years ago

great customer service

forward2me

13 years ago

Thanks for your feedback. We look forward to receiving more parcels for you in the future. Many Thanks, James

Luotettu asiakas

Feefo Verified

13 years ago

Very good service provided - highly recommended.

forward2me

13 years ago

Thanks for taking the time to respond to us, we really appreciate your feedback. Kind Regards, James

Luotettu asiakas

Feefo Verified

13 years ago

Could be cheaper, and I don't know what the joining fee paid for, but overall…

Could be cheaper, and I don't know what the joining fee paid for, but overall I was very happy with the service. Delivery time to Australia was excellent.

forward2me

13 years ago

Thanks for your feedback - We're pleased to hear that you were satisfied with the service we provided. If you'd like to us to look into different shipping options for you then please get in touch. Kind Regards, James

Luotettu asiakas

Feefo Verified

13 years ago

Absolutely perfect service. Super fast contact and shipping

forward2me

13 years ago

Thanks for your kind comments - we really appreciate your feedback. Kind Regards, James

Luotettu asiakas

Feefo Verified

13 years ago

Professional and fast!!! Will be a forever customer - thank you for opening the door…

Professional and fast!!! Will be a forever customer - thank you for opening the door on international shipping.

forward2me

13 years ago

Thanks for you feedback and for the kind comments. We're pleased to hear that you were satisfied with our service and we look forward to shipping to you again in the future. Kind Regards, James

Luotettu asiakas

Feefo Verified

13 years ago

Efficient but VERY expensive

forward2me

13 years ago

Thanks for your feedback. We're sorry to hear that you found our service expensive - we ship through DHL's premium, door to door, fully tracked service to provide our customers with the level of service they expect. If, for any future shipments, you would like us to look at other shipping options for you such as Royal Mail, please get in touch. Kind Regards, James

Luotettu asiakas

13 years ago

I understand, however, perhaps you could offer other alternatives, which are not for example premium. Items arrive within 48 hours, however I would be willing to pay less and have them arrive in 4 days for example. Thanks!

Luotettu asiakas

Feefo Verified

13 years ago

Good and efficient services, but just expensive as its cost about45% of my purchased goods.

forward2me

13 years ago

Thanks for your feedback. If you would like us to look into sending you parcels through Standard Mail to help reduce your shipping costs for any future shipments then please get in touch. Kind Regards, James

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