Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen FlyDirect arvostelut

Näytetään kaikki 3,280 arvostelua

Trusted Customer

Feefo Verified

Jersey

10 years ago

Mitä Trusted Customer sanoi FlyDirect:

Disappointed with the way our Hotel was advertised.in your brochure

After making a phone booking for our seats we were not sent any confirmation of the booking until at a later date we requested one.

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We're sorry that you were disappointed with your accommodation. We have received your email and will investigate and revert to you directly within the next 7 working days.

Tuotearvostelut

Ostopäivä: 14/09/2016

Luotettu asiakas

Feefo Verified

10 years ago

Staff helpful and good travel info

Staff helped when online booking gave incorrect results. Provided enough info for travel by email and by post. Rep in resort was not seen once we were told which coach to get on and the fax that we...

Lue lisää

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your comments. We're pleased to hear that you had an enjoyable break, despite some issues with entertainment at the hotel. We will pass on your comments, and we ask that should you wish to travel with us again you contact our office directly, or pop in, and our reservations staff will be able to advise you about accommodation options that may offer a quieter atmosphere.

Tuotearvostelut

Ostopäivä: 14/09/2016

Luotettu asiakas

Feefo Verified

10 years ago

I would certainly use FlyDirect again

I was extremely impressed with all aspects of their service

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your lovely comment. We look forward to seeing you again on a Flydirect flight soon!

Tuotearvostelut

Ostopäivä: 07/09/2016

Luotettu asiakas

Feefo Verified

10 years ago

Very good, prompt service with excellent cabin crew. This may be down to Palma airport rather than fly direct but things were very tight at Palma airport - check in still had a long queue at...

Lue lisää

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We are currently in discussions with Palma Airport about how we can speed up the check in process. We're pleased to hear that our activity pack was appreciated, and look forward to welcoming you all on to another Flydirect flight soon!

Tuotearvostelut

Ostopäivä: 07/09/2016

Trusted Customer

Feefo Verified

Jersey

10 years ago

Mitä Trusted Customer sanoi FlyDirect:

Fab for family getaways!

Overall we were very happy. The only minute thing was that I think they should serve food drinks from front & back as they are early flights with hungry young children. Flight info could also be...

Lue lisää

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We have noted your comments regarding flight information and food service. We look forward to seeing you on another Flydirect flight soon!

Ostopäivä: 07/09/2016

Trusted Customer

Feefo Verified

Jersey

10 years ago

Mitä Trusted Customer sanoi FlyDirect:

A very pleasant trip both flights on time spacious seats good service could have cleared cups etc a bit more quickly but would definately travel with them again.

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your lovely comments, we look forward seeing you on another Flydirect flight soon!

Tuotearvostelut

Ostopäivä: 04/04/2016

Luotettu asiakas

Feefo Verified

10 years ago

Great direct service, on time

Fly direct were excellent, service all good. Only comments are: Documents sent a week before flight said 2 passengers but in fact 3 including infant, had to check all ok and causes concern for...

Lue lisää

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We're delighted to hear that you had a good flight with us. With regards luggage for infants, we guarantee a 10kg bag and a pushchair or pram. If there is available space on the flight, it's often possible to take a car seat too.

With regards check in at Palma we are sorry it took a while to check everyone in with a trainee operative. We will speaking to the airport about resolving this for future departures.

We hope to see you on board again soon.

Tuotearvostelut

Ostopäivä: 04/04/2016

Trusted Customer

Feefo Verified

Jersey

10 years ago

Mitä Trusted Customer sanoi FlyDirect:

Excellent service

All great, except check in at Majorca where a trainee was checking in guests and our line took 1 hour 20 minutes

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We apologise for the slow check in at Palma. We are speaking to the airport about resolving this for future departures. We look forward to seeing you on board again soon.

Tuotearvostelut