Financial Wellness Group arvostelut

Thank you for your feedback. I am most concerned to read your comments and am very sorry you have not received the service we would expect. A member of the team is currently working on outstanding arrangements with your lenders and will update you very shortly. It is very disappointing to hear that you have experienced problems getting hold of us as we do understand that for our customers it’s really important to have our support there when they need it and that they receive timely updates and responses to messages that are left. I have asked the team to make sure you they provide you with details of all of the different ways in which to contact us via phone, online and email, which should make contacting us much easier in future. Over the years our customers have asked us to introduce a range of services that better help them manage their finances and one of these services is insurance on a non-advised basis. This means we explain the features and benefits of such policies for our customers to decide whether the policy is appropriate for them. We do not make any personal recommendations. We are committed to helping you get debt free and do hope we are able to change your experience of us. I am very sorry we have not been able to help resolve your concerns sooner, however expect us to correct this very shortly. We look forward to speaking with you. Sarah Jolly Gregory Pennington

Thank you for your feedback. I’ve asked the team to look into any outstanding creditor arrangements and see what we can do to get these in place for you more quickly. We called earlier to provide an update on this. We missed you but will try you again later. I hope this helps. Sarah Jolly Gregory Pennington

Thank you for bringing this to my attention. I am very sorry for the delay in getting the refund to you. I’ve have arranged for the payment to be made today and a member of the team will contact you to let you know when it has happened. If we can help any further please do not hesitate to get in touch. Sarah Jolly Freeman Jones