Mitä Trusted Customer sanoi Financial Wellness Group:
Don't, better options elsewhere
Cut down on hold times-45 minutes to an hour is far too long
View and respond to documents uploaded to thir system
Be transparent and forthcoming with periodic updates
Make your service actually...
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Ian Williams
Financial Wellness Group
8 years ago
Thank you for the feedback. I am sorry that you feel that way. One of our Personal Finance Manager team will try and call you to discuss your concerns. As you are making payments towards your debts each month, the only way that the balance can increase is if a lender has refused to freeze interest and charges - and they exceed what you are paying them. This is rare - in over 90% of cases creditors do agree to suspend interest and charges for DMP customers. We can't guarantee it, but we do negotiate with them. Ian
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Luotettu asiakas
Feefo Verified
8 years ago
A good service so far but we are new customers.
Ian Williams
Financial Wellness Group
8 years ago
Thank you for the kind feedback. Ian
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Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Financial Wellness Group:
Nearly 15 hours over 3 days of waiting to finally speak to someone
It took 3 times and nearly 15 hours over 3 days of waiting to finally speak to someone to complete my review. My previous debt management company gave me a time they'd ring and rang me at that time,...
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Ian Williams
Financial Wellness Group
8 years ago
Thank you for the feedback. I am sorry that you had this experience when trying to complete your review. We do try and give exact time slots, but we can't always guarantee then as other customer's reviews vary in length. A member of our Personal Finance Manager team will call you to discuss your concerns. Ian
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Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Financial Wellness Group:
Brilliant!
It was a brilliant service.
Ian Williams
Financial Wellness Group
8 years ago
Thanks for the super feedback. Ian
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Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Financial Wellness Group:
My advisor explained everything very clearly, in a professional and polite way. I have a hearing loss and find it difficult when using the telephone but my adviser was extremely patient and repeated...
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Ian Williams
Financial Wellness Group
8 years ago
Thank you for the lovely feedback - it is very much appreciated. Ian
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Luotettu asiakas
Feefo Verified
8 years ago
Yes I would really recommend them to anybody
Ian Williams
Financial Wellness Group
8 years ago
Thank you for the kind recommendation.
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Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Financial Wellness Group:
Perfect Service
They have helped me through the system of an IVA this has greatly reduced my stress.... they are competent and efficient in their work talking me through every step, and are there at the end of the...
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Ian Williams
Financial Wellness Group
8 years ago
Wow - thanks for the super feedback. Its very much appreciated. Ian
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Luotettu asiakas
Feefo Verified
8 years ago
Really great service. Friendly and helpful, made me feel at ease.
Excellent company, made me feel so much better knowing they were handling my issues. Would definitely recommend. Such helpful and professional staff.
Ian Williams
Financial Wellness Group
8 years ago
Thanks for the fantastic feedback. It is great to know our service is working well for you. Ian
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Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Financial Wellness Group:
they have Emailed us but would rather have had a letter
Ian Williams
Financial Wellness Group
8 years ago
Thanks for the feedback. Next time you speak to us, if you let us know that you would prefer to receive your correspondence by post we will make that change for you. Ian
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Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Financial Wellness Group:
they dealt with my debt management quickly & professionally, they keep me regularly informed about my account.
Ian Williams
Financial Wellness Group
8 years ago
Thank you for the kind feedback - much appreciated. Ian
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.