Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,994 arvostelua

Mr Oscar Szwedo

Feefo Verified

Croydon

4 years ago

Mitä Mr Oscar Szwedo sanoi ExoticDirect:

Perfect review by Mr Oscar Szwedo from Croydon

The service is great, and my pet bird, Princey, is very happy too, I don't understand his language, but I can tell in his lovely chirping and singing. He is a kockateel he is almost 4 years old. He...

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Mia

ExoticDirect

4 years ago

Good afternoon Oscar, We are happy to hear Princey and yourself have found our cover reassuring to have, thank you for taking the time to review!Kind regards, The Exotic Direct team.

Mr Oscar Szwedo

4 years ago

please cancel my cover I have sent an email please do it now as payment is due tomorrow check the email now. its urgent

Imane

ExoticDirect

4 years ago

Hello Oscar,Thank you for your feedback.We can confirm that your policy is now cancelled from its inception date and no payments will be taken from your account.We trust that the above is satisfactory.Kind regardsThe Exotic Direct Team

Miss Rachel Brewster

Feefo Verified

4 years ago

Mitä Miss Rachel Brewster sanoi ExoticDirect:

Fantastic

They were very informative and knew what they were talking about had a fantastic experience

Mia

ExoticDirect

4 years ago

Good afternoon Rachel, We are so happy to hear we were able to help, thank you for taking the time to review! Kind regards, The Exotic Direct team.

Miss Rachel Brewster

4 years ago

Your very welcome and thank you for welcoming me and my African grey cheeka back. Exotic direct are by far the best. Rachel

Mrs Sandra Crocker

Feefo Verified

Northwch

4 years ago

Mitä Mrs Sandra Crocker sanoi ExoticDirect:

Yes I would recommend them

Mia

ExoticDirect

4 years ago

Good afternoon Sandra,We're so happy to hear you have found our service to be helpful enough to recommend, thank you for taking the time to review!Kind regards, The Exotic Direct team.

Luotettu asiakas

Feefo Verified

4 years ago

Easy to do on line

Yes as easy to deal with

Mia

ExoticDirect

4 years ago

Good afternoon, We are happy to have been able to help, thank you for taking the time to review! Kind regards, The Exotic Direct team.

Mrs Melina Stephens

Feefo Verified

4 years ago

Mitä Mrs Melina Stephens sanoi ExoticDirect:

Always so incredibly helpful and kind when I've needed to make a claim. Phone staff are great which is much appreciated when trying to sort out an otherwise stressful situation.

Mia

ExoticDirect

4 years ago

Good afternoon Melina, We are happy to have been able to help with your claim, thank you for taking the time to review! Kind regards, The Exotic Direct team.

Miss Emma Wiles

Feefo Verified

4 years ago

Mitä Miss Emma Wiles sanoi ExoticDirect:

Would definitely recommend

Excellent service, request undertaken immediately. Have used for years, would definitely recommend.

Mia

ExoticDirect

4 years ago

Good morning,We are glad to have been able to help you quickly, thank you for taking the time to review!Kind regards, The Exotic Direct team.

Luotettu asiakas

Feefo Verified

4 years ago

Fast and efficient

Filling out the form is very easy, had a prompt response to the claim and recieved the amount I expected within a few weeks.

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you so much for taking the time to leave such a lovely review. We are pleased you found our claims process prompt and efficient. All the best, The Exotic Direct Claims Team.

Luotettu asiakas

Feefo Verified

4 years ago

Great insurance company

Always responding on time and most of my claims have been approved. Reliable. If you have a bird, be aware that egg binding is not covered.

Gabriella

ExoticDirect

4 years ago

Good morning, We really appreciate you taking the time to leave us a 5* review. We are so pleased to hear you have found the insurance to be reliable. With regards to the egg binding, we are always looking for ways to improve our product and services and therefore, your comments have been passed on. Warmest regards, The Exotic Direct Claims Team.

Mrs Trudy Gordon

Feefo Verified

4 years ago

Mitä Mrs Trudy Gordon sanoi ExoticDirect:

Very happy

The lady was extremely helpful explained all my options, very happy with the service

Imane

ExoticDirect

4 years ago

Hello Trudy,Thank you for rating us 5*s!We are very grateful to hear that you were happy with the service you received from our customer service representative.Kind regardsThe Exotic Direct Team

Mr Euan Doyle

Feefo Verified

4 years ago

Mitä Mr Euan Doyle sanoi ExoticDirect:

Simple renewal

Smooth renewal process. Didn't have to do anything and there was no increase in the premium. I'm safe in the knowledge that my pet is covered should he require treatment.

Imane

ExoticDirect

4 years ago

Hello Euan ,Thank you for rating us 5*s!We are happy to hear that the renewal process was hassle free.We aim to keep our prices fair and low as much as possible.Kind regardsThe Exotic Direct Team

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Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

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