Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,993 arvostelua

Mrs Trena Sandford

Feefo Verified

2 years ago

Mitä Mrs Trena Sandford sanoi ExoticDirect:

Very good service

Very good and helpful

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for leaving us feedback about our service.

Miss Rachel Jackson

Feefo Verified

Folkestone

2 years ago

Mitä Miss Rachel Jackson sanoi ExoticDirect:

Brilliant

Amazing service

Gemma Medhurst

ExoticDirect

2 years ago

Many thanks for leaving us positive feedback.

Luotettu asiakas

Feefo Verified

2 years ago

Very helpful customer service, efficient and friendly.

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for this great feedback on our customer service team, we appreciate it.

Bekki

Feefo Verified

3 years ago

Mitä Bekki sanoi ExoticDirect:

Quick and Efficient

Exotic Direct acted quickly and efficiently after the claim was submitted. They made a very hard time easier for us.

Miss Kelly Nunn

Feefo Verified

Lichfield

3 years ago

Mitä Miss Kelly Nunn sanoi ExoticDirect:

Good service and reliable

Really good service staff polite and fully explain process to you. Was fully refunded for my pets treatment within 14 days of surgery. would highly recommend.

Luotettu asiakas

Feefo Verified

3 years ago

Ladattu media

Näytä kaikki media (1)

The best pet insurance out there!

Definitely the best pet insurance out there! Fantastic customer service on the phone, clear and quick communication. Claim process straightforward and the people you speak or email with really care...

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Mr Edward Robinson

Feefo Verified

3 years ago

Mitä Mr Edward Robinson sanoi ExoticDirect:

Avoid

Probably fine but I was declined support for an animal 's medical bils which led to me having to rehome he due to the mounting costs I was unable to keep I with. Having been under the impression I...

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Lloyd Glater

ExoticDirect

3 years ago

Hi Edward, Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. We have tried to contact you via telephone today and would really like to be able to resolve this issue, please contact the team on 0345 982 5505 and we will be happy to help.

Mr Edward Robinson

3 years ago

Hi, thanks for the response but as I said in my post I had to rehome a pet due to being declined support with vet bills. There's not really a resolution for this, I'm not happy with how this went.

Luotettu asiakas

Feefo Verified

3 years ago

Insurance should be available as soon as the policy is taken out. One of my animals became unwell a few weeks after taking out insurance sadly. She is young and it is very unexpected. She was only...

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Mrs Verity Robinson

Feefo Verified

3 years ago

Mitä Mrs Verity Robinson sanoi ExoticDirect:

Quick payout and easy form to complete

Gabriella

ExoticDirect

3 years ago

Good morning Verity, Thank you for taking the time to leave your 5* review, we really appreciate it. We are so pleased to hear you have found our claims process easy. All the best, The Exotic Direct Claims Team.

Miss Alina Matei

Feefo Verified

3 years ago

Mitä Miss Alina Matei sanoi ExoticDirect:

Best pet insurance. Since our vet started sending the claims faster we got the claim a lot faster. Never had any problems with the insurance company

Gabriella

ExoticDirect

3 years ago

Hi Alina, Thank you for taking the time out of your day to leave a review. We're so happy to hear you have found our claims process prompt. We really appreciate and value your feedback. Best Wishes, The Exotic Direct Claims Team.

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Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

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