Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,993 arvostelua

Luotettu asiakas

8 years ago

You could send advance notice that it's due for renewal.

Martin

ExoticDirect

8 years ago

Hi, many thanks for your feedback in respect of your renewal and we are sorry that you did not receive the documents. We note that the renewal documents were posted to you on the 18th of June. Could you please contact us to check that we have the correct address so that we can reissue the documents.

The Exotic Direct Team

Trusted Customer

8 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Satisfied customer

Polite to talk to, easy to deal with and prompt payment

Alec

ExoticDirect

8 years ago

Dear Stephen,

Thank you for this positive review of our service.

We're very pleased to hear that you found our staff to be polite to talk to and also that your payment was arranged quickly.

If we can be of any further help or assistance in the future, please do let us know.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Lovely staff on the phone

The team were very attentive and helpful when I rang up for information and a claim form.

Alec

ExoticDirect

8 years ago

Dear Mrs Watson,

Thank you for taking the time to write such a nice review about us. We're very pleased to hear that our team were both attentive and helpful when you called to request a claim form.

If there's anything further we can do to help or assist, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Mitä Trusted Customer sanoi ExoticDirect:

very dissatisfied

Poor communication throughout and even a week after emailing a question no response plus told policy cancelled but still shows live online

Vicky

ExoticDirect

8 years ago

' Hi Grahame,

Thank you for taking the time to leave your feedback.

We're sorry to hear we didn't get back to you in time, we've now picked this up. Please don't hesitate to get back in touch if you have any other concerns.

Have a good day,

The Exotic Direct Team'

Trusted Customer

8 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Good insurance for my tortoise

Alec

ExoticDirect

8 years ago

Hi Mark,

Thank you for your positive review of the pet insurance we're providing for your pet Tortoise.

If we can be of any further help or assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Luotettu asiakas

8 years ago

Straight forward renewal using BACS. The reminder came in good time with plenty of options for renewing the policy. The only downside to not renewing over the phone, which is what I've done in the...

Lue lisää

Louise

ExoticDirect

8 years ago

Hi there

Thank you so much for leaving us such a fantastic review.

It is great to hear you have found our renewal process straight forward and that you received your documents as expected. Thank you also for your lovely comments with regards to our staff and friendly service.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Hassle free

Excellent service.

Louise

ExoticDirect

8 years ago

Hi Jon

Thank you for your great review.

It is brilliant to hear that you found our service excellent and hassle free.

Kind Regards

The Exotic Direct Team

Luotettu asiakas

8 years ago

Polite and helpful staff

Louise

ExoticDirect

8 years ago

Hi there

Thank you for taking the time to leave us your review.

Its lovely to hear that you found us polite and helpful.

Kind Regards

The Exotic Direct Team

Luotettu asiakas

8 years ago

Impressed

Efficient and speedy service.

Louise

ExoticDirect

8 years ago

Hi there

Thank you for leaving us your brilliant review.

It is great to hear you have been impressed with our efficient and fast service.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Mitä Trusted Customer sanoi ExoticDirect:

I have most of my birds insured by you and I can safely say you always make life as easy and comfortable when I have had to make a claim which is always at a very sad time. Thank you

Hayley

ExoticDirect

8 years ago

Hi Joanne.

Thank you so much for your positive review!

It is lovely to hear that we made your claims process easy in what was a difficult time for you.

Kind Regards

The Exotic Direct Claims Team.