Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,994 arvostelua

Luotettu asiakas

7 years ago

Fast process

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to hear you found the process fast and straight forward.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Ladattu media

Left feedback on the wrong page sorry for any convenience this has caused

Näytä kaikki media (1)

Mitä Trusted Customer sanoi ExoticDirect:

Left feedback on the wrong page sorry for any convenience this has caused

Use these guys on my insurance for my pet parrot had no problems excellent

Alec

ExoticDirect

7 years ago

Hi Mark,

Thank you for taking my call this afternoon and discussing the feedback you'd left us.

On the call you confirmed that this was actually feedback you'd meant to leave for another company, from which you'd purchased a physical product - and not the pet insurance service that we are providing you with.

We are very sorry for any confusion that our initial email may have caused, but I'm pleased that we were able to clear everything up by talking on the phone.

If you do ever have any questions about your pet insurance policy, please do give us a call and we'll be happy to discuss it with you in more detail.

Best regards,

The Exotic Direct Pet Insurance Team.

Trusted Customer

Leicester

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Excellent

I have had insurance for two years now. I had to claim in my first year but exotic direct were brilliant in my time of need. The service and payment were excellent. I now have another addition to my...

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Martin

ExoticDirect

7 years ago

Dear Miss Robinson,

Many thanks for your review and we are delighted to hear that you are happy with the service and the speed of the claim settlement.

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Lack of email confirmation of transactions.

At first I could not recall who Exotic Direct was. I had to google it to check it was genuine. My direct debit is still made out to Brooks Braithwaite. I had to check my bank statement to be sure...

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Martin

ExoticDirect

7 years ago

Dear Mr Dean,

Thank you for your feedback and following our telephone conversation I have sent you a separate email.

The Exotic Direct Team

Martin

ExoticDirect

7 years ago

Dear Alexander,

It was a pleasure in speaking with you and having received this email you should now be able to adjust your rating.

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Very easy to deal with! There have been no queries about the 2 claims we have made.

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your positive review.

It is good to hear that we have been able to help you with your claims and its even nicer to hear that you found us easy to deal with.

We hope you have a lovely day!

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Excellent service

Louise

ExoticDirect

7 years ago

Dear Janice

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our service to be excellent!

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Really appreciate all your help over the years

I really want to thank you guys for helping my boy out over the years. It has always been a really quick and easy process. I also really appreciate the kind words you wrote during my last claim. I...

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Hayley

ExoticDirect

7 years ago

Hi John,

thank you so much for leaving your kind words and your 5 star review.

We understand that the passing of a pet can be extremely difficult so it is so lovely to hear that we could be there to help you and your boy over the years.

Please do contact us if you ever need our assistance in the future!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Paid for an x-ray when we were very worried about our corn snake, so took the pressure off enormously.

Hayley

ExoticDirect

7 years ago

Hi Iain and Charlotte,

Thank you so much for taking the time to leave your positive review.

It is so good to hear that we could help when Benji was poorly and we hope he is recovering well!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Specific, targeted insurance and renewing is quick and easy. The price does not increase ridiculosly annually so I don't feel pressure to search for a competitor.

Louise

ExoticDirect

7 years ago

Dear Helen

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have been happy with your cover as well as your renewal and your annual premium.

Kind Regards

The Exotic Direct Team

Trusted Customer

Durham

7 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Highly recommended

I would highly recommend Exotic Direct. We have a parrot and found finding insurance hard to find until someone recommend the to us, after that it was a dream. We visited their website and it was...

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Louise

ExoticDirect

7 years ago

Dear Michael

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our website easy to navigate and that the application process was easy and straight forward. We are also so pleased to hear you would highly recommend us! Thank you.

Kind Regards

The Exotic Direct Team

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

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