Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,994 arvostelua

Luotettu asiakas

Feefo Verified

6 years ago

eccellant

excellant service and feel ive got peace of mind.

Sarah

ExoticDirect

6 years ago

Hi there, Thank you so much for your review, we are pleased to hear that you found our service excellent and that you now have peace of mind for you and your pet! Kind Regards, The Exotic Direct Team.

Luotettu asiakas

Feefo Verified

6 years ago

Wealth of products and quality items for sale at really good prices

Process of placing goods into basket and paying for them was slow

Sarah

ExoticDirect

6 years ago

Hi there,Thank you very much for your lovely review, we are very pleased to hear that you a found a product with us that met your needs.If you do require any assistance in the future please do not hesitate to contact us.Kind Regards,The Exotic Direct Team

Luotettu asiakas

Feefo Verified

6 years ago

Quickly and helpful

I got a quote response very quickly and price is ok too.

Sarah

ExoticDirect

6 years ago

Hi there, Thank you very much for your review, We are happy to hear that you found the premium met your needs and that you got a quick response from us! Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Excellent Service

I can’t recommend exotic direct enough. Every time I have needed them they have been there for me and my pets

Hayley

ExoticDirect

6 years ago

Hi Samantha, Thank you so much for taking the time to leave us your positive review. At Exotic Direct we understand that claiming for a sick pet can be difficult so it is our aim to make the process as stress free and easy as possible for our customers. We hope you have a lovely evening, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Quick and easy

Easy to set up and didnt take long at all. However I would of given 5 stars but I am still.waiting on confirmation of when the first payment will be taken

Sarah

ExoticDirect

6 years ago

Hi Sam, Thank you very much for your review, we are happy to hear that you found our quote and buy process quick and easy. We are sorry that you didn't receive your payment details with your policy documents, we are more than happy to email you a copy of these separately. If there is anything further you need please do not hesitate to contact us. Kind Regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Great price's. Prompt response to claims.

Hayley

ExoticDirect

6 years ago

Hi Joyce, Thank you for taking the time to leave your positive review of us here at Exotic Direct. It's so good to hear that you are happy with the policy and that your claim was dealt with promptly. We hope you have a lovely evening, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

5 star. Happy customer

Sarah

ExoticDirect

6 years ago

Dear Shelley, Thank you very much for your review, we are very happy to hear that you are a happy customer of ours! If you do ever need us in the future please do not hesitate to contact us. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Exceelent

No concerns, stress free and swift service.

Hayley

ExoticDirect

6 years ago

Hi Beverley, Thank you so much for taking the time to leave us your 5 star review. It is really good to hear that the service was quick and stress free. Please do not hesitate to contact us if you need us in the future. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Excellent service

Excellent all round service from everyone

Hayley

ExoticDirect

6 years ago

Hi Mr & Mrs Ikin, Thank you so much for taking the time to leave the positive review of our service. We have passed your kind words on to the rest of the team. We hope you have a lovely evening! Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Claimed for my parrot. Went well. Service improved now direct debit premiums not taken off award.

Hayley

ExoticDirect

6 years ago

Hi Sarah, Thank you so much for taking the time to leave your positive review. We are always seeking new ways to improve the claims experience for our customers so it lovely to have your feedback. Kind Regards, The Exotic Direct Claims Team.

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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