Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen ExoticDirect arvostelut

Näytetään kaikki 1,994 arvostelua

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

They are Honestly truly amazing

I have been with exotic direct for a few years now I have always found the team very helpful and friendly on the phone and if I didn't understand anything they took their time to explained things to...

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Louise

ExoticDirect

6 years ago

Hi Philip, Thank you so much for taking the time to leave us such a lovely review and for rating us with five stars. We are truly so pleased to hear your great comments regarding our service at Exotic Direct. We are delighted that we have been able to assist you in a helpful and friendly way and that your policy has given you the peace of mind and help needed when your pets have been unwell. Thank you also for recommending us to others, that is great! Of course, if you require any assistance at any time on any aspects of your policy, please do not hesitate to contact us. :) Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

The team are always friendly and extremely professional. They always deal with and answer any questions quickly and efficiently.

Louise

ExoticDirect

6 years ago

Hi Gillian,Thank you for taking the time to review us and for rating us with five stars!We are delighted to hear your lovely comments regarding our professional, friendly & efficient service, thank you very much! Kind RegardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

Hadleigh Essex

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

It was the first claim and the service I received was very good and kind

Louise

ExoticDirect

6 years ago

Hi Jennifer, Thank you for taking the time to review us and for rating us with five stars! We are so pleased to hear your great comments regarding our claim procedure and kind customer service, thank you! Kind Regards The Exotic Direct Claims Team

Trusted Customer

Feefo Verified

Northamptonshire

6 years ago

Ladattu media

Näytä kaikki media (1)

Mitä Trusted Customer sanoi ExoticDirect:

Excellent

I highly recommend this Insurance company.

Louise

ExoticDirect

6 years ago

Hi Shona, Thank you for taking the time to review us and for rating us with five stars! We are delighted to hear you would recommend us, thank you so much! Kind Regards The Exotic Direct Team

Luotettu asiakas

Feefo Verified

6 years ago

Harley & Dex needed the Vets

My Lizards required some serious vetenary attention, Dex has an ongoing issue which Exotic Pets have ongoing and readily insured. This time she required examination,xrays,bloods and medications......

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Hayley

ExoticDirect

6 years ago

Hi there, thank you so much for taking the time to leave your positive review. It is lovely to hear that we were able to help when your lizards required vet care and that you found our service helpful and speedy. We hope you have a lovely day, The Exotic Direct Team.

Luotettu asiakas

Feefo Verified

6 years ago

Easy to fill in form and smooth process. Friendly staff & good communication.

Hayley

ExoticDirect

6 years ago

Hi there, thank you for taking the time to leave your positive review. It is lovely to hear that you found our staff friendly and that you were happy with our communication. We hope you have a lovely day, The Exotic Direct Team

Luotettu asiakas

Feefo Verified

6 years ago

They were excellent.

Exotic Pets treated me with respect and compassion from the very beginning of the claim. They expertly talked me through the procedure and were very easy to contact. They seemed to understand stand...

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Hayley

ExoticDirect

6 years ago

Hi there, thank you so much for taking the time to leave your positive review. At Exotic Direct we understand how difficult it can be when you lose a pet so it is our aim to make the process of claiming as easy as possible. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Wonderful insurer, efficient and caring.

A brilliant insurer, no problems at all with my claims. Very caring too, a a very difficult time. Thank you.

Hayley

ExoticDirect

6 years ago

Hi Ms Harold, Thank you so much for taking the time to leave your positive review and for your kind words. It is lovely to hear that we were able to be of assistance at such a difficult time. Please do not hesitate to contact us in future if you need anything. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Ladattu media

Näytä kaikki media (1)

Mitä Trusted Customer sanoi ExoticDirect:

Very impressed

Very good service my African grey hert her wing

Hayley

ExoticDirect

6 years ago

Hi Mr & Mrs Peach, thank you for leaving us a positive review and for also taking the time to send over the picture of your African Great. She is beautiful. We hope her wing has recovered well. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

Edinburgh

6 years ago

Mitä Trusted Customer sanoi ExoticDirect:

Nice and easy!

Everything was done so smoothly with my claim. They paid directly to the vet, so it was so easy!

Hayley

ExoticDirect

6 years ago

Hi Samantha, Thank you so much for taking the time to leave your positive review. It is great to hear that your claim went smoothly. We hope you have a lovely day, The Exotic Direct Team.

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Miksi Feefo-arvosteluihin voi luottaa?

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