Bel mezzo, adatto alle strade che dovevamo percorrere e perfettamente attrezzato per il campeggio. Buona e paziente l'assistenza nella prenotazione a distanza.
I thought the advertised pick up point was deceptive. We were unable to get our car at the airport as was indicated in the booking info. As a result we lost time going to the city office to fill in...
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Ellena van Tonder
Drive South Africa
9 years ago
We would like to thank you for taking the time to supply us with your feedback on Feefo. We can understand your frustration with the additional transfer to the Supplier Depot in Windhoek on your arrival, but this is merely to ensure the handover goes as smoothly as possible and with minimum delays to yourself, the Renter. It is much easier to attend to any other unforeseen problems which may arise when you are at the depot with all their facilities and equipment readily available, this could include extra equipment needed, removal of larger unnecessary items from the vehicle, etc. We noted that you also experienced this yourself when the fridge had to be removed last minute to assist with the luggage load and am sure you can now understand their reasoning behind this. During the consultation process both our consultant as well as the owner of the supplier in question contacted you directly regarding the collection and to advise you that handover will be done at their Depot (which is en-route to Etosha) and that they would try assist as best they can to try and avoid any delays on your journey.
Our suppliers are researching electronic options to replace the paperwork, their first priority is however to ensure that the renter understands the Rental Contract and receive a comprehensive handover to ensure a safe and pleasurable holiday.
Kind regards
The Drive South Africa Team
Tuotearvostelut
Ostopäivä: 11/07/2017
0
Jaa
TC
Trusted Customer
Feefo Verified
Switzerland
9 years ago
Mitä Trusted Customer sanoi Drive South Africa:
fiable et une réponse à chaque question.
Tuotearvostelut
Ostopäivä: 26/07/2017
0
Jaa
Luotettu asiakas
Feefo Verified
9 years ago
Prompt response and friendly service when you speak to a consultant, in articular Ntutu.
The rental went fine.... My biggest frustration was I could not find anywhere in my emails or paperwork who I was suppose to be renting from. I went into the car rental area looking for "Drive South...
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Ellena van Tonder
Drive South Africa
9 years ago
We apologize for the frustration and lost time upon arrival. Elzanne from our Customer Car Division has been in touch resending both the confirmation e-mail and car rental voucher for Hertz sent to you via e-mail by your rental consultant Ntuthu with the collection instructions. We are investigating how we can make it easier for our clients to search their inbox on keywords in our correspondence if they misplaced their car rental voucher upon collection of their vehicle. Kind regards - the Drive South Africa Team
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
