We had a fabulous trip in the end but organizing the trip through Drive South Africa was frustrating as the agent knew very little about the camper vans that we hired from SA Roadtrippers. She...
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Elzanne
Drive South Africa
8 years ago
Thank you for taking the time to supply us with your feedback.
We apologise that you were left with the feeling of sub standard service from us and can with confidence say that all our consultants receive full training on each Supplier and the vehicles we offer.
We can see from the correspondence that you were also enquiring on a product the Supplier was offering directly and may have been where the problem came in as their packages are not the same as ours.
We trust this clears up any concerns and are delighted to hear that you had a good trip.
Change of agents without a notice. Slower than usual
Tuotearvostelut
Elzanne
Drive South Africa
8 years ago
Thank you for taking the time to supply us with your feedback
The daily rate of the car rental Suppliers are based on a 24 hour period. Your requested return time was later than the collection time and an additional day was therefore added to the booking.
We can confirm that the Consultant advised of this additional charge when the updated payment link was provided.
We trust this clears up any confusion and thank you for booking with us.
Kind Regards
The Drive South Africa Team
Ostopäivä: 21/08/2018
0
Jaa
TC
Trusted Customer
Feefo Verified
8 years ago
Mitä Trusted Customer sanoi Drive South Africa:
The hired Toyota Hilux was brandnew and the support was fantastic.
Our car broke down this morning when we were on our way to the airport. We called the emergency number on the windscreen and they gave us another number becaue they couldnt help us. In the number...
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Elzanne
Drive South Africa
8 years ago
Thank you for your feedback received.
We are very sorry that your holiday had to end in this way. Unfortunately we were unable to get hold of you yesterday on the contact number supplied and could not arrange for someone to meet up with you before your flight.
We are in the process of following up with the Supplier and once they have reverted with more feedback on the vehicle we will be in contact directly.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
