I understand from our correspondence that the hotel has steepish ramps to reception and foyer toilets, and also to disabled rooms. We apologise for not informing you that this was the case. We have updated our web site and all our staff are now aware of the importance of checking on ramps (which is especially relevant for people who use walkers) and making sure that our customers are aware of these details prior to booking.
Thank you for your feedback that has helped us to improve our service.
Kind regards,
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
Efficient booking system got back to us. On questions. Accommodation brilliant
Efficient booking system got back to us. On questions. Accommodation brilliant
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Fantastic! So glad you had a good experience. I will pass on your comments to the person who helped you (Abbey).
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
We were absolutely delighted with our hotel and the location food was not up to…
We were absolutely delighted with our hotel and the location food was not up to expectations but o.k. we had to go out for entertainment, and we would use disable holiday again. Service was excellent...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
So glad you were pleased with our service. We will be requesting accommodation and resort ratings seperately so thank you for not marking us down on the location food. I will pass on your comments to Rachel.
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
I found the staff to be very friendly and very helpful.
I found the staff to be very friendly and very helpful.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Where would we be without great staff. I will pass on your comments to Beth. Thank you for taking the time to give us feedback.
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
The process of finding a hiday suitable for was made all the easier wit the…
The process of finding a hiday suitable for was made all the easier wit the help of the staff of disabled holidays. The accommodation was fantasyic
DisabledHolidays.com
DisabledHolidays.com
12 years ago
So good to hear that. I will thank Natalie for doing such a great job. Thank you for your feedback.
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
my booking was made by very friendly staff. it is quite hard when trying to…
my booking was made by very friendly staff. it is quite hard when trying to book for someone who is severely disabled. your staff were very helpful even down to booking the special equipment we will...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Fantastic! Thank you for taking the time to give us positive feedback. I will thank Rebecca for doing a great job.
Many thanks
Paul Nadin
Managing Director
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Brilliant! I am so glad you had a good experience. I will pass on your comments to the person who helped you (Rebecca).
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
Very helpful and friendly advisors. Highly knowledgeable and understanding. First time of using this holiday…
Very helpful and friendly advisors. Highly knowledgeable and understanding. First time of using this holiday company and the help from staff so far has been far better than ever could be expected. ...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your kind words. I am delighted your are impressed. We thrive on getting it right. I will certainly be expressing your comments to Kathryn.
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
Prompt and helpful staff. Went to some lengths to make sure our chosen accommodation was…
Prompt and helpful staff. Went to some lengths to make sure our chosen accommodation was suitable for our needs.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
So good to hear that. I will thank Natalie for doing such a great job. Thanks for your feedback.
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
Very attentive.
Very attentive.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Excellent! I am delighted you had a good experience. I will pass on your comments to the person who helped you (Natalie).
Many thanks
Paul Nadin
Managing Director
0
Jaa
Luotettu asiakas
12 years ago
Very polite and efficient.
Very polite and efficient.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you so much! I will pass on your comments to Kathryn who helped you.
Many thanks
Paul Nadin
Managing Director
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.