Devon Duvets arvostelut

Thank you for taking the time to leave your review, and we are sorry that you were disappointed with the service on this occasion. During this offer period we received a very high number of orders for our handcrafted mattress toppers. Each topper is individually made by our team here in Devon; we do not mass produce or import ready-made stock, so busy periods can sometimes lead to a longer making time than usual. We do understand that delays can be frustrating. To clarify the timeline, your order was placed on Saturday 6th June, and we sent an email update on Tuesday 9th June to let you know there would be a delay. When we received your later request to cancel, your topper had already been completed and was ready for dispatch that same day. We appreciate that the timing may have made this feel frustrating, and we are sorry if our communication did not feel sufficient. We are always reviewing how we keep customers informed during particularly busy offer periods, as we want every customer to feel reassured while their order is being made. Thank you again for your order, and we hope you enjoy the comfort of your Devon Duvets mattress topper.