Thank you for your feedback, I am sorry to hear that the package has not yet made it to your address. I can confirm that we despatched your order within 24 hours of it being placed on Monday the 20th July by Royal Mail 1st Class Post.
Please rest assured we always endeavor to dispatch items within 24 working hours of the order being placed to help with a speedy delivery service.
I will get in touch by email to discuss replacing your order.
All the best,
Matt
matt@dawkes.co.uk
Sales service by phone or web site is second to none. However, an area that could be improved is promised or requested phone call back, as often customers time is waisted on waiting on calls.
Tuotearvostelut
Ostopäivä: 16/07/2015
0
Jaa
Luotettu asiakas
11 years ago
Great staff. Great service. Great products
Tuotearvostelut
Ostopäivä: 16/07/2015
0
Jaa
Luotettu asiakas
11 years ago
Items in stock received promptly. One item still awaited
Tuotearvostelut
Ostopäivä: 15/07/2015
0
Jaa
Luotettu asiakas
11 years ago
Wonderful website a wide range of products and ease of purchase
Very quick delivery quality products and quick to respond if something is out of stock, used several times for various bits for my Saxophone as I try to learn to service it myself, would recommend...
I have had to mark you 'poor' because although the staff were polite and helpful when I spoke to them over the phone, you did not have the size thumb rest that I needed in stock!
Dawkes Music
Dawkes Music
11 years ago
Thanks for your feedback, and I'm pleased to hear that you were happy with our team. I'm sorry to hear that we didn't have the appropriate thumb cushion in stock. The correct cushion has now come back into stock and I have contacted you directly about getting a replacement out to you as soon as possible.
All the best,
Matt
matt@dawkes.co.uk
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.