Good morning --
Thank you for taking the time to share your feedback. We’re sorry to hear that you were left feeling dissatisfied with the service provided.
At Dawes Doors, we pride ourselves on delivering professional and respectful service, and it’s disappointing to learn that we may have fallen short in your case.
The sales advisor explained that the situation required a controlled gain entry, following a survey carried out by our engineer to assess what was needed. It was also advised that no parts were required. At that point, we offered you the choice to either proceed with the work or take the quote to consider other options. We always aim to ensure our customers feel fully informed and free to explore alternatives.
If you have any further issues or concerns please do not hesitate to contact us.
Kind Regards,
The Dawes Doors Team
