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We're thrilled to hear about your positive experience at our Roosevelt Field store, and appreciate you taking the time to share your feedback. It's wonderful to know that our team's diligence and friendliness stood out, and we're pleased that Carlos was able to provide such excellent service.

This is, of course, very alarming and worrying to hear, but thank you for getting in touch to let us know. We definitely recommend contacting your card issuer, if you haven't already, and getting the card changed. We've received your chargeback request on the purchase, and have accepted that - so you will receive a refund or reimbursement from the card issuer in due course in line with that process. Should you ever have any concerns, or need assistance or reassurance, we can be contacted through live chat, telephone or email, and you will have our 100% support.

We're so pleased to hear that you found the experience to be truly superb and that any initial confusion was resolved. Thank you for your kind words. Please know that our Customer Service Team are always here to offer their support and answer any questions that you have.

We're so sorry for the delay in receiving your order, which is understandably very frustrating - it is for us, too. We'll be getting in touch with you shortly to provide an update, and to let you know the best way forward.

We're so pleased to hear you had such an excellent experience with us! It's wonderful to know our communication was a highlight for you from start to finish, and that everything about your purchase has been rated so highly.

It's wonderful to know that you had such a positive experience at our Seventh Avenue store, and that our team provided you with first-class service throughout. You can be sure of a warm and friendly welcome whenever you return.

Firstly, thank you for giving our shirts a try! While, of course, it's really disappointing to see that you didn't get the fit quite right, it's good to know that the quality and the presentation of the shirt have been rated so highly. We appreciate you sharing that with us. We offer our shirts in several fits, and each one has its own unique look and style. The Slim Fit is our 'regular' fitting shirt, being the middle of the three options typically available (Extra Slim, Slim and Classic). As such, it isn't truly a 'fitted' shirt - that would be the Extra Slim. We appreciate it can be tricky to get that right first time, though, when you aren't familiar with the shirts. That's why our Customer Service Team are always here to help, and we have some great resources on the website to help with sizing and fit. We'll reach out to you shortly to offer further assistance, and go through the available return options with you.