Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

CruiseAway Arvostelut | Asiakaspalvelun arvostelut kauppiaasta https://www.feefo.com/reviews/cruiseaway | Feefo

Näytetään kaikki 1,508 arvostelua

MARTA

Feefo Verified

6 years ago

Mitä MARTA sanoi CruiseAway:

The customer service ladies have been very helpful, every time we had a question they have message back and provide us with the right information. Very professional service. Thank you.

Philip Glencoe

Feefo Verified

6 years ago

Mitä Philip Glencoe sanoi CruiseAway:

Very helpful in booking but one or two unanswered emails prior to the boarding was concerning.

Trusted Customer

Feefo Verified

Perth WA Australia

7 years ago

Mitä Trusted Customer sanoi CruiseAway:

Not as personnal over phone as a travel agency

We have not ventured on our cruises as yet, as it is for February and March 2020 Sydney to Perth then Perth to Sydney. Have been told when we looked at these cruises that there was on board credit,...

Lue lisää

Angela

CruiseAway

7 years ago

Dear Mr Evans

I am sorry to hear of your booking experience. As our customers are our most valuable asset, We strive every day to provide an exemplary level of service and make the entire experience as easy and pleasant as possible. I will contact you to discuss the matter in further detail to ensure a positive outcome moving forward.

Kind Regards

Angela Jenkinson

Sales Performance Manger

Trusted Customer

6 years ago

Hi Angela, Just to let you know that we have paid for both cruises on Radiance of the Seas. We had to book our own flights and hotel accommodation before and after Cruise's, with a different supplier as not happy of the choices from Cruise Away, and still no offer of on board credit. Thank you Nigel

Luotettu asiakas

Feefo Verified

6 years ago

Happy Cruisers

Very happy cruisers, always deal with Kerryn she is a delight, knowledgeable and friendly.

Williams

Feefo Verified

Emerald beach

6 years ago

Mitä Williams sanoi CruiseAway:

They could have got our deposit refund $3,600 due to cancellation

Not satisfied in not trying harder to get our deposit of $3,600 refunded back to us

CATHERINE

Feefo Verified

6 years ago

Mitä CATHERINE sanoi CruiseAway:

Responsive, helpful and friendly

Very responsive and helpful

Nigel

Feefo Verified

Sydney

6 years ago

Mitä Nigel sanoi CruiseAway:

Positive outcomes

My wife and I have had consistently good service from our Cruiseaway representative for going on 10 years now. We have on numerous occasions asked for pricing reviews in the runup to specific cruises...

Lue lisää

Kevin

Feefo Verified

Brisbane

6 years ago

Mitä Kevin sanoi CruiseAway:

Yes we will book with Jocelyn on future cruises.

Jocelyn was extremely helpful and always on the ball.

Clementina

Feefo Verified

6 years ago

Mitä Clementina sanoi CruiseAway:

False advertising, con merchants they demand a deposit without sending you an itinerary Promise your deposit refund,I have been waiting for six weeks . Do not book with them

Kylie Cornish

CruiseAway

6 years ago

Dear Mrs Prince, Thank you for your feedback, I would like to help you further can you please email me with your booking number to customerexperience@cruiseaway.com.au. Kind Regards Kylie Cornish Customer Experience Officer.

Clementina

6 years ago

Thank you, I now have received my refund, it took far too long to what I was promised An inconvenience as I had to pay my credit card befor the refund. And thanks for keeping the extra credit card fee

JUNE whalley

Feefo Verified

beeliar w,aus 6164

6 years ago

Mitä JUNE whalley sanoi CruiseAway:

so well looked after that we have again booked another cruise and are now b

because staffwere so helpful

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Miten Feefo-arvostelut kerätään?

Kuka voi jättää Feefo-arvostelun?

Miten tarkastamme arvostelut?

Miten käsittelemme väärennettyjä arvosteluja?