Terrible, no one has emailed me to confirm policy cancellation I have requested
Charli
Cover4Rentals
6 months ago
Hi Emma,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
I can see that I replied back confirming the cancellation and full refund.
Kind regards,
Charli
0
Jaa
Luotettu asiakas
Feefo Verified
7 months ago
You can't ask questions
I had a question. There is no number to call. You have to send in your question by email and a reply is promised in 2 days. My question would have taken 2 minutes in a phone call. No reply from my...
Lue lisää
Charli
Cover4Rentals
6 months ago
Hi there,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
Kind regards,
Charli
0
Jaa
RH
Robert Hicks
Feefo Verified
7 months ago
0
Jaa
AP
Anthony Payne
Feefo Verified
7 months ago
0
Jaa
Luotettu asiakas
Feefo Verified
7 months ago
Not easy to cancel the subscriptions.
Terrible, i can't find a phone number to say that i've cancelled my next subscription and you are trying to take the money out of my account on 25th October when renewal is only 1st Nov. I want...
Lue lisää
Charli
Cover4Rentals
6 months ago
Hi there,
Thank you for your feedback, I am sorry to hear that you’re unhappy with the automatic renewal.
You agree to our offering of automatic renewal at the point of purchase. We send a renewal invitation in good time before the renewal date to the email address we hold on file, this confirms that we will automatically renew the policy and that we attempt the payment 7 days in advance.
I can see that the policy has since been cancelled, and the premium refunded.
Kind regards,
Charli
0
Jaa
JI
Jan Lindroos I
Feefo Verified
FIN
7 months ago
Mitä Jan Lindroos I sanoi Cover4Rentals:
Great.
0
Jaa
Luotettu asiakas
Feefo Verified
7 months ago
No problem!
All very easy for a old Fella!
0
Jaa
TA
Tomasz Albinowski
Feefo Verified
7 months ago
Mitä Tomasz Albinowski sanoi Cover4Rentals:
a
Charli
Cover4Rentals
6 months ago
Hi Tomasz,
Thank you for your feedback. I am sorry to hear that you are unhappy.
So we can get further clarification and understand the situation, please provide further details of what has occurred through our contact form online and one of our agents would be happy to investigate this for you - https://cover4rentals.com/app/contact-us
Kind regards
Charli
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.