I know it is the modern way of doing business, I understand to be competitive it is probably how it has to be done, but I have bought my insurance through Cove without any real human contact other...
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Sonya Whitney
Cove Insurance
6 years ago
Thank you for your feedback Ian. We really appreciate the frank review of your onboarding experience as it's a great opportunity for us to improve.
We will be investigating our marketing funnels to ensure we're not sending more emails than could be reasonably expected and you're unsubscribed from marketing communications now, so you won't receive any further emails of that nature.
We love customers using live chat as we've got real people manning it from 7am to 10pm seven days a week, but we're also more than happy to chat by phone on weekdays between 8am and 5pm too.
2
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TC
Trusted Customer
Feefo Verified
Auckland
6 years ago
Mitä Trusted Customer sanoi Cove Insurance:
Happy with their service so far. Very easy and user friendly to use their online quoting tool to compare prices.
1
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi Cove Insurance:
Great service for a reasonable price
Cove have a very easy well priced system and in making a claim very fast
efficient service
1
Jaa
TC
Trusted Customer
Feefo Verified
christchurch
6 years ago
Mitä Trusted Customer sanoi Cove Insurance:
Outstanding service
The team is really helpful. Seamless claim procedures. My claim got accepted within hours and got my new phone in my hands the next day.
Really appreciate. Highly recommended.
3
Jaa
Luotettu asiakas
Feefo Verified
6 years ago
Excellent customer service!
Excellent - 5 Stars!! As Sonya is attentive, caring and professional. I feel looked after by all the Cove Insurance Team as they are very customer focused. Used to be with AA insurance. Changed as I...
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2
Jaa
Luotettu asiakas
Feefo Verified
6 years ago
Easy to deal with and friendly.
Really easy to deal with when I made my windscreen claim. I chose who I wanted to use and got confirmation quickly whether I could go ahead...I could! Simple and dealt with fast.
2
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi Cove Insurance:
Got what I want quickly, professionally and honestly and saved a few dollars.
2
Jaa
TC
Trusted Customer
Feefo Verified
6 years ago
Mitä Trusted Customer sanoi Cove Insurance:
Best value for money
Great dealing with a kiwi business with a personal touch..great rates and excellent service on our claim.
2
Jaa
Luotettu asiakas
Feefo Verified
6 years ago
Great local company, easy claim
Cove was very responsive in managing my claim. Did it all on my phone and they contacted a couple of hours later to explain the next steps. Can't recommend these guys enough, great local company who...
We are a bunch of Kiwis who ❤️ insurance.
Insurance should be simple, friendly, and clever.
Our team loves technology and innovation, and anything we can do through the clever use of technology to help our customers manage their insurance excites us!
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
We are a bunch of Kiwis who ❤️ insurance.
Insurance should be simple, friendly, and clever.
Our team loves technology and innovation, and anything we can do through the clever use of technology to help our customers manage their insurance excites us!