Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Country Cousins Arvostelut | Asiakaspalvelun arvostelut kauppiaasta https://www.feefo.com/reviews/country-cousins | Feefo

Näytetään kaikki 122 arvostelua

Luotettu asiakas

Feefo Verified

4 months ago

My care was thoughtful and warm.

I was very pleased with the service of Country Cousins. My Carers looked after me well and also cheered me up. My second Carer Zandile was warm and very encouraging. She got me going again after me...

Lue lisää

King Yan

Country Cousins

4 months ago

Thank you for your lovely feedback. We’re so pleased to hear you felt well cared for and supported by our team. It’s wonderful to know that Zandile’s warmth and encouragement helped you regain confidence after your hip replacement. We wish you all the best in your continued recovery.

Luotettu asiakas

Feefo Verified

4 months ago

Good matching to client. ease of set up account.

Marketing

Country Cousins

4 months ago

Thank you for your feedback. We’re pleased to hear that the client matching worked well and that you found the account set-up process easy. We really appreciate you taking the time to let us know.

Valerie

Feefo Verified

5 months ago

Mitä Valerie sanoi Country Cousins:

Amazing carers

Carers we have are amazing, the office back up not so good

Marketing

Country Cousins

4 months ago

Thank you for taking the time to share your feedback. We’re really pleased to hear your kind comments about our carers – we’ll be sure to pass this on to them as it means a great deal. We also appreciate your honesty regarding the office support. I apologise again that our communication has not been as frequent as it should have been. I’m glad we were able to discuss this, and I appreciate your openness during our conversation. As agreed, we will be carrying out regular reviews moving forward to ensure clearer and more consistent communication. Thank you again for your valuable feedback, which helps us to improve our service.

Luotettu asiakas

Feefo Verified

5 months ago

Wonderful care with respect for a long life now in its final stage.

Country Cousins placed two wonderful live-in carers to alternate every four weeks to look after my elderly father. They have both formed good bond with my father over the past year and he is equally...

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Luotettu asiakas

Feefo Verified

5 months ago

Not a great service. Could do a lot better.

Will not book long enough in advance Chaotic admin Data protection breaches Not great carers Try to be helpful but things go wrong. It all seems very chaotic

King Yan

Country Cousins

4 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet the high standards we aim to provide. We have made several attempts to get in touch to better understand the concerns you’ve raised, but unfortunately we haven’t been able to connect with you so far. We have since sent an email inviting you to contact us should you wish to discuss these matters further or require any support. We would genuinely appreciate the opportunity to speak with you directly. Understanding where things fell short is important to us, as it helps us learn, improve our processes, and ensure a better experience for our customers in the future. Please do get in touch with us at a time that suits you — we would welcome the chance to discuss your feedback and address any outstanding concerns.

Fiona

Feefo Verified

GBR

5 months ago

Mitä Fiona sanoi Country Cousins:

Amazing care all round

My parents required 24 hour care whilst my mum was recovering from major surgery, as she’s normally my dad’s main carer. From the very start; from the first enquiry phone call to over 4 weeks of 24...

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Marketing

Country Cousins

5 months ago

Thank you so much for sharing such a wonderful review. We’re delighted to hear that your parents felt so well supported during such an important time, and we’re grateful you chose Country Cousins to be part of their recovery journey. It means a great deal to us that you experienced the professionalism, efficiency, and care we strive to deliver. We’re especially thrilled to hear how much Asma’s kindness, attentiveness, and compassion meant to your family. She will be absolutely delighted to receive your praise—thank you for recognising her exceptional work. Your heartfelt words truly mean the world to our team. We’re honoured to have been able to support your parents, and we wish your mum a continued smooth recovery.

Luotettu asiakas

Feefo Verified

5 months ago

Have had very bad experiences with some carers, and a general lack of care

King Yan

Country Cousins

4 months ago

Thank you for sharing your feedback. We’re very sorry to hear that your experience has been disappointing and that you felt there was a lack of care — this is certainly not the standard we strive to deliver. We would really value the opportunity to understand more about what happened so we can address any issues and learn from your experience. We have reached out to you and would welcome a conversation at a time that suits you, or you are very welcome to contact us directly if you prefer. Your feedback is important to us, and we appreciate the chance to listen, put things right where possible, and continue improving the care and support we provide.

Susan

Feefo Verified

GBR

5 months ago

Mitä Susan sanoi Country Cousins:

Good service so far thabkyou

Marketing

Country Cousins

5 months ago

Your kind words mean a great deal to us. We’re so glad to know you’re happy with the care and service you receive.

Gerald

Feefo Verified

GBR

5 months ago

Mitä Gerald sanoi Country Cousins:

Enjoy your holiday with peace of mind.

It was a relief to know that I could leave my disabled husband in the capable hands of the carer whenever I went away and know that he was being kept safe.

Marketing

Country Cousins

5 months ago

We really appreciate you taking the time to share this. Supporting families is at the heart of what we do, and we’re grateful for your trust.

Mary Best

Feefo Verified

5 months ago

Mitä Mary Best sanoi Country Cousins:

Caring and efficient

Maxine was a fantastic help. She knew what was required and carried out her duties efficiently and kindly with care and professionalism. She fitted in to our routinevery well.

Marketing

Country Cousins

5 months ago

Thank you for your lovely review. We’re so pleased to hear that Maxine has been such a support — we’ll be sure to pass your kind words on to them.

Etkö ole saanut arvostelukutsua?

Osa Treefo-aloitetta

Työskentelemme Ecologin kanssa puiden istutushankkeiden rahoittamiseksi vastineeksi arvosteluista, joita keräävät Country Cousins

Lue lisää Treefosta

Miksi Feefo-arvosteluihin voi luottaa?

Lue lisää Feefosta

Country Cousins arvostelut

Miten Feefo-arvostelut kerätään?

Kuka voi jättää Feefo-arvostelun?

Miten tarkastamme arvostelut?

Miten käsittelemme väärennettyjä arvosteluja?