Thank you for sharing your feedback on the Britain and Ireland Delight tour. We're genuinely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to respond to your concerns.
Firstly, we would like to clarify that atwin roomrefers to a room withtwo separate twin beds, not a single bed or a pull-out sofa. We sincerely apologise for the occasions where you were provided with a pull-out chair or sofa instead of a proper bed. This is certainly not the standard we aim to deliver, and we understand how frustrating and uncomfortable this must have been.
We also regret that this possibility was not communicated at the time of booking. Transparency is essential to us, and we are currently reviewing our accommodation descriptions to ensure they accurately reflect what guests can expect. Furthermore, we are disappointed to hear that your concerns were not acknowledged after the trip. Please be assured that we have escalated this matter to ourOperations Departmentfor immediate review.
On a more positive note, we're pleased that you found the itinerary engaging and appreciated the opportunity to see many sights in a short time. However, we recognise that comfort is just as important as content, and we are committed to improving the overall experience for our guests.
Thank you again for your feedback. We hope to restore your confidence in future.
