Generally happy, but did have a couple of hiccups that we have not experienced before with Contours:
1. Despite requesting twin rooms, had only a single bed for first two days.
2. One of the BnB’s...
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Cass
Contours Holidays
1 year ago
Thank you very much for leaving a review. We’re glad to hear we were able to resolve the payment issue swiftly. Diversions are regularly updated on the Wye Valley Walk website, which we link to in our Holiday Pack.
Regarding the issue with beds, we’ve checked your booking on our system and the reservations all look correct, so we’d like to chase up the error with our accommodation partners. Providing the right beds for tired walkers is pretty critical, after all! If you could submit a formal feedback form, available through our Members Area, and detail the room and bed setups you were provided with on the affected nights so we know exactly what went wrong, we’ll investigate right away.
Thank you again for your feedback.
Tuotearvostelut
Cass
Contours Holidays
1 year ago
Thank you for your feedback on the South Section of the Wye Valley Walk. This is probably the tamer half of the complete trail, especially the section through the borders, focusing on a softer bit of countryside, so I can see why it might not quite match the character of the trails you’ve completed with us before – they’re pretty uniformly epic! I’m glad the latter half of the walk, which feels most in touch with the River Wye itself in the Wye Valley National Landscape, came through for you in the end.
I'm sorry to hear about the long diversion you encountered. Route revisions are most regularly updated on the official Wye Valley Walk website, which we link to in our Holiday Pack, and are most illustratively displayed on their interactive map: https://www.wyevalleywalk.org/walk
Regarding your comments on the quality of the inns along the way, we’d be very interested in any specifics you can provide. If you could fill in your formal feedback form via the Members Area, that would be fantastic and hugely appreciated.
Everything was well organized. Communication through e-mail and by telephone was adequate. Information provided was extensive!
Cass
Contours Holidays
1 year ago
It's great to hear you enjoyed the Two Moors Way and our service worked well for you. We do like to boast a comprehensive Holiday Pack! Thanks very much for leaving a review.
Tuotearvostelut
Cass
Contours Holidays
1 year ago
I'm glad we were able to resolve that for you speedily. Thank you very much for taking the time to review the Two Moors Way, particularly the detail about how long it takes to walk - it's certainly not one to rush!
Excellent value for the money. I would like to have had the guide books and maps ahead of time in order to prepare. I understand there is a cost to send them to the States but it should be included...
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Cass
Contours Holidays
1 year ago
We're happy to hear you felt your tour was excellent value for money - we've been working hard for the past few years to become the best value holiday provider in the UK, and it's reassuring to know that work has paid off! International postage is something we're still grappling with, and your feedback is something we'll keep in mind as we try to reach a resolution. Thanks very much for leaving a review.
Tuotearvostelut
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Cass
Contours Holidays
1 year ago
We love your photos - Snowdonia looks almost like a fantasy world in that shot across the valley! It's great to hear your holiday went so well, and thank you for including your feedback regarding the directions. I'm sure future walkers will appreciate the heads up.
Excellent. Accommodation was on the whole very good. Only minor grumble was that in two places breakfast service did not start until 8.30 which is a bit late for walkers who have to have luggage...
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Cass
Contours Holidays
1 year ago
Thank you for your review, including the minor grumbles. Your feedback's invaluable and I'll be sure to pass it on to our booking team. The Obby Oss festival in Padstow is one of our favourite cultural events, but a bit of a challenge, I imagine, if you're trying to pass through town uneventfully!
Tuotearvostelut
Cass
Contours Holidays
1 year ago
Thank you for submitting your thoughts on this leg of the South West Coast Path. The difficulty of the walk is definitely something everyone should be aware of when considering this route, but so too is the beauty.
Very well organised.
The accomodation was well chosen.
Couldn't do better.
Cass
Contours Holidays
1 year ago
We think Lady Anne's Way deserves to be even more popular than it is, and we're glad to hear you enjoyed it and our service too. Thanks very much for the review.
Tuotearvostelut
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Cass
Contours Holidays
1 year ago
Your photos are great, really capturing that mix of wide-open countryside, pretty towns and well-preserved old buildings. Thanks very much for sharing them with us.
Contours Holidays specialises in organising and delivering unforgettable adventures across the UK countryside. We support walkers and trail runners of all ages and abilities in discovering the very best rural trails in England, Scotland and Wales, utilising our expert knowledge and offering an unrivalled range of self-guided tours to choose from and customise.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Contours Holidays specialises in organising and delivering unforgettable adventures across the UK countryside. We support walkers and trail runners of all ages and abilities in discovering the very best rural trails in England, Scotland and Wales, utilising our expert knowledge and offering an unrivalled range of self-guided tours to choose from and customise.