Dear Miss Broaders,
Customer service is extremely important to us and we welcome your feedback.We received your order placed Friday evening at the start of business on Monday morning and this was dispatched immediately via Royal Mail. We understand the tracking information on this order was not available.
Unfortunately when using Royal Mail, on very few occasions a parcel can go missing. We ask customers not to worry though as we do sort out the problem. Royal Mail unfortunately do not feel a parcel is lost until after a minimum number of working days has passed, although this does rarely happen. We are happy to see we dispatched a replacement order for you via our Fedex courier service to avoid further delay.
We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible.
Telephone calls are recorded for training purposes.
Please be assured we will address any training requirements internally and be assured of our best intentions at all times.
Kind regards
