Dear Customer,
Thank you for your feedback.
We are very sorry to hear this.Customer feedback is extremely important to us and we thank you for taking the time to contact us and allowing us to respond.
We endeavor to keep our website fully up to date at all times and are happy to confirm the product description including size shows:
3SDESE· Earring Length (mm): 13
Earring Motif Width (mm): 9
The link below provides further information
3SDWPPendant Motif height (mm): 16.06·
Pendant width (mm): 14.06·
The link below provides further information:
We do offer all of our direct customers a 14-day “no quibble” money-back returns policy if for any reason you are unsatisfied with your Clogau jewellery.
Unfortunately, this policy does not apply to earrings for hygiene reasons and this does not affect your statutory rights.
If an item is deemed faulty however, we will always resolve this for you. We understand you are currently liaising with our Customer Service team in this respect who will bring this matter to a swift conclusion for you.
Kind regards
