Received the shoes but didn't fit so returned for larger size. Bigger shoes dispatched to Evri on 15 or 16 September but still not delivered to me. Please chase Evri up for me as I'd like to get my...
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Helen
Chums
11 days ago
Thank you for your feedback. We’re sorry to hear that you are still waiting for your replacement shoes. We understand how frustrating this must be, especially as your exchange was dispatched to Evri on 15/16 September and has not yet been delivered.
Please accept our sincere apologies for the delay. As the parcel has been in transit for longer than expected, we will now classify it as lost with the courier and arrange for a replacement pair to be sent out to you as soon as possible.
Thank you for your patience and understanding. We appreciate your continued custom and hope your replacement shoes reach you quickly and provide the fit you are looking for. We apologise again for any inconvenience caused.
The trousers were poor quality but returning them free postage was ok
Karen
Chums
14 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the quality of the Farah trousers. I understand your concerns, particularly as you have purchased these trousers from us previously and feel that the quality is not as good as it has been in the past. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Tuotearvostelut
Karen
Chums
14 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the quality of the Farah trousers. I understand your concerns, particularly as you have purchased these trousers from us previously and feel that the quality is not as good as it has been in the past. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Ostopäivä: 02/09/2026
0
Jaa
MB
Mr ShabbirA Bangee
Feefo Verified
15 days ago
Mitä Mr ShabbirA Bangee sanoi Chums:
My item was delivered within the stated time!
Karen
Chums
14 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Tuotearvostelut
Karen
Chums
14 days ago
Thank you for shopping with Chums, we really appreciate your positive feedback.
Ostopäivä: 27/08/2026
0
Jaa
Luotettu asiakas
Feefo Verified
15 days ago
Good
Anirudh
Chums
3 days ago
We are grateful that you took the time out to leave us this positive review.
Tuotearvostelut
Anirudh
Chums
3 days ago
We truly appreciate your positive feedback, thank you for your custom.
Anirudh
Chums
3 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.