I received my order fine but I had ordered the wrong shoes so returned them and as before you said it would take 14 days which have gone now.
Karen
Chums
9 days ago
Thanks for your feedback. I am sorry to hear that you are unhappy with the returns process and the length of time it took to receive your refund. Having investigated this matter further, I can confirm that your returned parcel was received by our warehouse and processed within the 14-day returns time frame that we advise customers to allow. A refund was subsequently issued on 11/09/26 to your original method of payment. Thank you for bringing your concerns to our attention, and please accept our apologies for any disappointment caused.
Tuotearvostelut
Karen
Chums
9 days ago
Thanks for your feedback. I am sorry to hear that you are unhappy with the returns process and the length of time it took to receive your refund. Having investigated this matter further, I can confirm that your returned parcel was received by our warehouse and processed within the 14-day returns time frame that we advise customers to allow. A refund was subsequently issued on 11/09/26 to your original method of payment. Thank you for bringing your concerns to our attention, and please accept our apologies for any disappointment caused.
Ostopäivä: 01/09/2026
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Jaa
Luotettu asiakas
Feefo Verified
10 days ago
It was easy to order on line, and delivery was just as they said it would be, no problems
Anirudh
Chums
2 days ago
We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.
Tuotearvostelut
Anirudh
Chums
2 days ago
We truly appreciate your positive feedback, thank you for your custom.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.