I emailed to ask if it was possible to have the chair delivered assembled and was told it was not supplied unassembled. However when it arrived it was in pieces and we had to assemble it ourselves...
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ChairOffice
ChairOffice
10 years ago
Thank you for your review. I think maybe you may have misundestood us as this chair has never been able to be dispatched assembled. We have a clear drop down box on the site for assembled chairs and also at the bottom of the page it states that the chair is self assembly but I apologise if this was not clear.
Jamie Welch
Tuotearvostelut
Ostopäivä: 18/10/2015
0
Jaa
Luotettu asiakas
10 years ago
Prompt and excellent service.
Tuotearvostelut
Ostopäivä: 19/10/2015
0
Jaa
Luotettu asiakas
10 years ago
a good quick service
Tuotearvostelut
Ostopäivä: 09/10/2015
0
Jaa
Luotettu asiakas
10 years ago
Quick reply to my query and excellent customer service
Thank you for your review and please accept our apologies. Our supplier has had a batch in that they have now pulled from the stock as they were incorrectly packaged. Please accept my apologies as this is not how we normally operate but glad we got is sorted for you in the end.
Jamie Welch
didn't get any info regarding when delivery would be, so I called after a while, oh yes, we will send it out tomorrow, chair was delivered but damaged, they collected it, but had no more stock,...
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ChairOffice
ChairOffice
10 years ago
Thank you for your review and I have to admit that this is not acceptable. We had a problem with a container being delayed but you should have been kept informed and I will be speaking to the line manager in question regarding this. As discussed I will send the chair when in fully assembled for you. Please accept our apologies.
Jamie Welch
reasonable delivery time. decent communication. I contacted them with regards to the fitting of the arms and they explained the reason they are not a fixed part of the frame.
ChairOffice
ChairOffice
10 years ago
Thank you for your review and I have to say that this is the only way that the arm is able to fit on this chair and we sell in excess of 2000 per month and have not experienced this before. As discussed should you ever have a issue with this we will always find a remedy for you.
Jamie Welch
Handle was broken when the chair was received. Emailed the company and the whole unit was replaced the next day.
Couldn't fault the service.
ChairOffice
ChairOffice
10 years ago
Thank you for your review and I am pleased to see you could not fault our service and although the lever was broken when delivered this was the replaced immediately.
Jamie Welch
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.