Customer service has been excellent. My query was dealt with quickly with excellent communication. Had an issue with payment being taken without cover being added to my policy but all dealt with...
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Social Media Team
Cedar Tree Insurance
9 months ago
Thank you for reviewing our services, we’ll pass your feedback onto the Christian to let them know you are happy with the service he provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club athttps://www.cedartreeinsurance.com/club/
Admin was good and money returned efficiently after post-purchase cancellation, due to standard policy cover being insufficient for mobile devices and prohibitively expensive to upgrade cover.
Thank you for your review.
When you have renewed your policy online you have not declared any pre-existing medical conditions. As we aim to ensure our clients are always fully informed, immediately after purchase, we sent you a post purchase e-mail, reminding you that if you had any pre-existing medical conditions that you forgot to declare you should declare them as inaccurate information may lead to a claim being declined or reduced, and provided you with a link to declare any missed medical conditions.
In line with most travel insurance providers, if not all, the offer of cover depends on the medical condition(s) declared on a policy combined with the area of cover, age, duration and other risk factors. Depending on each insurer underwriters risk appetite, they may consider covering certain situations with an additional premium even for minor conditions, and we are unable to exclude any medical conditions that fall under the medical questionnaire available during the renewal process. Upon doing the medical declaration online, you have decided not to pay for the declared medical conditions, and opted to cancel the policy. We can confirm that the policy was cancelled and a full refund of the premium paid has been issued.
If you have any questions, please let us know.
I wanted to add some "optional" cover to my recently taken out Holiday Insurance.
Contacted customers services, they gave me a additional price via email.
Rang up and paid over phone, very easy and...
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....