Neevr thought it would be possible to get a mortgage , give my circumstances.. But Jakob, Stephen and Fowzia made it happen.
Will definitely recommend them for their professional and efficient...
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Customer Services Team
Capital Fortune
9 years ago
Great feedback - thank you! We'll pass this on to Jakob, Stephen and Fowzia.
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TC
Trusted Customer
Feefo Verified
9 years ago
Mitä Trusted Customer sanoi Capital Fortune:
Too Many Different Advisors Involved
Too many different people involved - would be better with one sole responsible point of contact. Also when you call very hard to get hold of people as they are engaged with other calls - hence again...
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Customer Services Team
Capital Fortune
9 years ago
Thanks for your feedback which naturally is disappointing. We take on board your comments. There seems to have been an 11 hour time difference between where you are based and our London office and we appreciate, this will have posed you challenges. Our understand our process for expats is rigorous - we genuinely appreciate that. The process does however, create success allowing us to complete on over 97.9% of our mortgage applications. We understand the point on having to send all original documents. This again is onerous and can be frustrating, unfortunately this is a regulatory requirement - we have to obtain originals for our lending partners, allowing them to safeguard their own customers. We really hope in the future we can demonstrate greater value in our service, particularly given your very unique living and working circumstances.
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Trusted Customer
Feefo Verified
Shanghai, China
9 years ago
Mitä Trusted Customer sanoi Capital Fortune:
Above and beyond expectation
Peter Bartlett from the beginning to the end of the process was pro-active, clear, concise and informative about the process, the options and the requirements. Living in Shanghai, communication can...
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Customer Services Team
Capital Fortune
9 years ago
Thanks for the great feedback, we'll pass this on to Peter and his Team.
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Trusted Customer
Feefo Verified
Oslo
9 years ago
Mitä Trusted Customer sanoi Capital Fortune:
Process took much longer than anticipated. Staff were extremely responsive
Seems there were delays in process that could have been avoided with closer communication with mortgage provider.
However staff were extremely responsive and managed to get mortgage available in time...
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Customer Services Team
Capital Fortune
9 years ago
Thanks for the feedback
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TC
Trusted Customer
Feefo Verified
9 years ago
Mitä Trusted Customer sanoi Capital Fortune:
Professional , very efficient and friendly , very happy with the service .
Customer Services Team
Capital Fortune
9 years ago
Appreciate the 5 stars!
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Jaa
Luotettu asiakas
Feefo Verified
9 years ago
Excellent service
Customer Services Team
Capital Fortune
9 years ago
Thanks for the 5 stars!!
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TC
Trusted Customer
Feefo Verified
9 years ago
Mitä Trusted Customer sanoi Capital Fortune:
Good professional service well delivered
Good professional service well delivered
Customer Services Team
Capital Fortune
9 years ago
Thank you for the positive feedback
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Jaa
TC
Trusted Customer
Feefo Verified
Mevagissey Cornwall
9 years ago
Mitä Trusted Customer sanoi Capital Fortune:
Superior mortgage Brokers
First class service
Would recommend to others
Both Richard and Fowzia guided through the whole process in a very professional manor.
This is the way business should be conducted.
Customer Services Team
Capital Fortune
9 years ago
Great comments - thank you!!
2
Jaa
Luotettu asiakas
Feefo Verified
9 years ago
It was quite a challenge getting all the necessary information together.
But the outcome is good.
no
Customer Services Team
Capital Fortune
9 years ago
Good feedback - thanks
2
Jaa
Luotettu asiakas
Feefo Verified
9 years ago
Fantastic
Fantastic! Helped us organise our mortgage and made it look easy. Would definitely recommend
London Mortgage Brokers Capital Fortune are award winning mortgage advisers based in the City of London. They offer a wide range of residential, buy to let and holiday let mortgages from a comprehensive range of mortgage providers. In addition, they offer a full suite of protection insurances from a number of insurance providers.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
London Mortgage Brokers Capital Fortune are award winning mortgage advisers based in the City of London. They offer a wide range of residential, buy to let and holiday let mortgages from a comprehensive range of mortgage providers. In addition, they offer a full suite of protection insurances from a number of insurance providers.