Good service, but the 2 items that were freebies were very poor as it was a gift for a friend, I would have thought a penhaligon sample would have been more appropriate
Ostopäivä: 02/05/2013
0
Jaa
Luotettu asiakas
Feefo Verified
12 years ago
lovely packaging
Tuotearvostelut
Ostopäivä: 06/05/2013
0
Jaa
Luotettu asiakas
Feefo Verified
13 years ago
Fantastic customer service and really speedy delivery.
Tuotearvostelut
Ostopäivä: 29/04/2013
0
Jaa
Luotettu asiakas
Feefo Verified
13 years ago
Website easy to navigate. Item arrived very quickly.
It's cumbersome to use your site, u ask for a phone call to buy some products, but that can only happen during the day.
The samples a less, yet that's supposed to be more.
Brummells of London
Brummells of London
13 years ago
Thank you for getting in touch via Feefo.com. As a small business we truly value feedback from our customers, both positive and negative.
We are very sorry to hear of your experience with our website. Our site is now 6 years old and we accept in online terms it is getting on a bit. We are very excited to be working on a brand new site for release later this year. We hope to resolve any such issues in this new release.
Our customer service team are available from 8.30am to 5.30pm, Monday to Friday. We are still only a small business at this time and cannot yet offer extended or 24hr telephone support. We are looking at this area and we take your feedback on board. We are very sorry if this caused you any inconvenience when placing your order with us.
We will contact you separately re samples and make sure you received the right amount.
Thank you for taking the time to give us your feedback and please do let us know if there is anything else we can assist you with.
Kind Regards,
Sue
Brummells Customer Service Team
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
