Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Blacks Arvostelut | Asiakaspalvelun arvostelut kauppiaasta https://www.feefo.com/reviews/blacks | Feefo

PD

Pavlo Duma

6 years ago

Mitä Pavlo Duma sanoi Blacks:

Good value but clunky checkout and shipping

Very average. Despatch times slow and communication issues: Emails and voice have been at odds, and orders recorded as despatched one day, but not received by the carrier until 3 days later. ...

Lue lisää

Jack

Blacks

6 years ago

Hello Pavlo,Thank you for your review.I am sorry to hear about the issues at checkout and the delays with the dispatching of your order.At the moment, there are some delays in transit with our orders. In regards to the discounts, please email us at onlinereviews@blacks.co.uk along with this reference number #10012276, full name, order number and billing address.I look forward to your email.Kind Regards,Jack,Blacks Online Review Team.

PD

Pavlo Duma

5 years ago

I responded to Jack with more details, however I received a rather 'corporate' response that did not engage with Blacks Web shop shortcomings I raised. I was not left feeling they would be addressed.

Tuotearvostelut

Ostopäivä: 22/04/2020

0

WR

Will Reeves

6 years ago

Mitä Will Reeves sanoi Blacks:

Terrible customer service and returns - they will steal your money.

Simply terrible. I was sent a defective item (the light didn’t charge properly). I liked the lamp so asked for a replacement. I was asked to pay the return postage - I looked up the distance...

Lue lisää

Mollie

Blacks

5 years ago

Hello Will, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback regarding this as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. Please be assured that nothing pleases us more than when our customers are happy and we hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Tuotearvostelut

Ostopäivä: 06/04/2020

2

Luotettu asiakas

6 years ago

Order arrived promptly and when I returned the trousers that did not fit the return via InPost was convenient and the refund was processed quickly.

Tuotearvostelut

Ostopäivä: 22/04/2020

0

SB

Szabó Erzsébet

Miskolc, Hungary

6 years ago

Mitä Szabó Erzsébet sanoi Blacks:

Perfect.

Fast delivery.

Tuotearvostelut

Ostopäivä: 21/02/2020

0

Luotettu asiakas

6 years ago

Just to long

Very long and bad. Cancelled order before dispatch. They sent it anyway. Took money before dispatch. Whole process took four weeks. Won't use again.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback and assure you that we value your custom highly and would love to see you return. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Ostopäivä: 22/04/2020

3

CJ

Charles Johns

6 years ago

Mitä Charles Johns sanoi Blacks:

Merrell Ontario 85 Midboot

The order was delivered promptly and the boots fit perfectly.

Tuotearvostelut

Ostopäivä: 06/04/2020

0

JF

Jamie Fixter

6 years ago

Mitä Jamie Fixter sanoi Blacks:

Good service.

All arrived as promised in spite of lockdown and social distancing changes.. pricing seemed to fluctuate almost daily which wasn't particularly reassuring.

Mollie

Blacks

5 years ago

Hello Jamie, Thank you for your review. I am sorry to hear this! I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that nothing pleases us more than when our customers are happy and we wold love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Tuotearvostelut

Ostopäivä: 09/04/2020

0

Luotettu asiakas

6 years ago

Nearly 3 weeks after ordering I’m still waiting for part of my order to arrive.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and would love to see you return. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Ostopäivä: 23/04/2020

3

GM

Gillian Mason

Greenford

6 years ago

Mitä Gillian Mason sanoi Blacks:

Expensive mistake!

Item returned as I had no way of inflating them as I was not advised that a pump was not included & my bike pumps would not work as there was no valve on item? There was no returns label in package!...

Lue lisää

Jack

Blacks

6 years ago

Hello Gillian,Thank you for the review.I am sorry to hear about the issues with your return.Please be assured that your feedback is appreciated as it ultimately helps us to improve our service.We would love to see you as a returning customer and hope that you do shop with us again in the future.Kind Regards,Jack,Blacks Online Review Team.

GM

Gillian Mason

6 years ago

I am still out of pocket by £13 as I pointed out there was no returns label no courier named as a way of return & as I couldnt speak to anyone I was obliged to send return by post if I had been informed how much it would cost I would have been better off throwing the item in the bin!!!

Ostopäivä: 12/04/2020

0

Luotettu asiakas

6 years ago

Slow service

There seems to be an absence of customer service. There is a bot with set questions and answers. This does not help at all. I would like to know where my order is and why it’s taking so long. I also...

Lue lisää

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us and the service you received. I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Tuotearvostelut

Ostopäivä: 22/04/2020

2

Blacks arvostelut

Salomon Socks Sal M 2pk Merino MgyLisää arvosteluja tästä tuotteesta (17)Avaa tuotteen verkkosivustoGood value, good fit, comfortable - worn twice.

Hi-Gear Single Folding CampbedLisää arvosteluja tästä tuotteesta (1)Avaa tuotteen verkkosivustoBuilt well but Really uncomfortable.

Handy Heroes Hh Orb 1w Bulb Light RedLisää arvosteluja tästä tuotteesta (1)Avaa tuotteen verkkosivustoKids love it, would have preferred a warm led colour though.

Eurohike Eh 3 Led Hang Light GrnLisää arvosteluja tästä tuotteesta (3)Avaa tuotteen verkkosivustoIt’s ok, good brightness, but I’d have preferred a warm led rather than a cold coloured one.

Berghaus Bgh Air 6 Ftprint BlkLisää arvosteluja tästä tuotteesta (16)Avaa tuotteen verkkosivustoLove this tent. Only improvement would be including “black out” internal “pods”.

Brasher Brs W Grisedale Lnd GryLisää arvosteluja tästä tuotteesta (12)Avaa tuotteen verkkosivusto

Brasher Brs W Strch Tr KhkLisää arvosteluja tästä tuotteesta (8)Avaa tuotteen verkkosivusto

The North Face Tnf W Lwave Fp Gtx S NvyLisää arvosteluja tästä tuotteesta (11)Avaa tuotteen verkkosivustoPerfect. Highly recommend.

Merrell Mrl M Ontario 85 Mid BrnLisää arvosteluja tästä tuotteesta (4)Avaa tuotteen verkkosivusto

The North Face Tnf M Easy Tee YelLisää arvosteluja tästä tuotteesta (2)Avaa tuotteen verkkosivustoNothing special despite the brand and price.

Montane Montane Logo T DblLisää arvosteluja tästä tuotteesta (3)Avaa tuotteen verkkosivustoNice dense feel to the cotton, making it feel comfortable and durable.

Salomon Socks Sal M 2pk Merino MgyLisää arvosteluja tästä tuotteesta (17)Avaa tuotteen verkkosivustoComfortable - slightly on the small size (shoe size 45)

Brasher Brs M Belt DgyLisää arvosteluja tästä tuotteesta (2)Avaa tuotteen verkkosivustoBroke on second use, buckle very loosely stitched in place - if I'd have been on a long walk I'd feel pretty let down by this "outdoor" gear and Blacks for selling tat!!

Regatta Reg W Maelie Shirt LgyLisää arvosteluja tästä tuotteesta (1)Avaa tuotteen verkkosivustoLovely light summer shirt. Perfect for summer weather.

Regatta Reg W Hypdimnsion Tee BlkLisää arvosteluja tästä tuotteesta (2)Avaa tuotteen verkkosivustoDidn’t like this too. Colour wasn’t great. Fit was good. Returned.

Berghaus Brg W Voyager Ss Crew DgyLisää arvosteluja tästä tuotteesta (1)Avaa tuotteen verkkosivustoLove this tee. Light breathable and great design.

Odlo Od W Active F-Dry Ss NvyLisää arvosteluja tästä tuotteesta (1)Avaa tuotteen verkkosivustoGreat technical top for hiking.

Under Armour Ua W Armour Tnk BlkLisää arvosteluja tästä tuotteesta (2)Avaa tuotteen verkkosivustoToo big. Returned as a result.

Peter Storm Ps Nyl Webb Belt BlkLisää arvosteluja tästä tuotteesta (5)Avaa tuotteen verkkosivustoNot great quality and didn’t seem to stay tight when tried on. Returned.

Miten Feefo-arvostelut kerätään?

Kuka voi jättää Feefo-arvostelun?

Miten tarkastamme arvostelut?

Miten käsittelemme väärennettyjä arvosteluja?