Adventures Abroad arvostelut

Dear Traveller, Thank you for taking the time to share your feedback, and we’re sorry that this experience fell short of your expectations. We understand how disappointing it was to have your Egypt & Jordan tour cancelled, and we appreciate that this was a significant financial disruption. For context, you were booked on our 08 March 2026 departure of Egypt & Jordan (EG5). On 02 March the tour was still scheduled to operate, and we let all group members know that, with events unfolding in the Gulf region, the safety and security of our group was our absolute top priority. After events overnight, we made the difficult decision on 03 March to cancel. It was clear the situation was not a short-term disruption, and the air access needed to operate the tour, both outbound and return, was at risk. The US State Department’s directive urging Americans to leave a number of regions in the Middle East, including Egypt and Jordan, underscored the severity of the situation. Our Cancellation Policy states that Adventures Abroad-initiated cancellations due to force majeure events, which explicitly include war and civil unrest, are non-refundable for departures cancelled within 90 days of travel. We recognize that this is difficult when a cancellation is not the traveller’s choice. Because of this, we encouraged all travellers to start a claim with their insurance providers right away, as the Government of Canada’s advisories gave comprehensive policyholders a strong basis for a claim. We were glad to confirm a credit with us for the balance of what you paid beyond your insurance recovery, which can be used toward any future tour. We also appreciate your point about comparing cancellation and flexibility policies across companies. Travellers are right to weigh this alongside price, and we’ve shared your feedback with our management team. We value you as a traveller and hope to welcome you on a future journey. The Adventures Abroad Team

Hi Rosario, Thank you for taking the time to share your feedback. We appreciate you choosing Adventures Abroad for your upcoming 2027 travel plans and we are glad to hear that you're excited about your upcoming travels. We understand your concern regarding the confirmation process for your bookings. Let me try to explain how things work. All of our tours have a minimum complement required in order to "guarantee," or confirm that it can operate. Most of our tours are priced to operate with a minimum group size of 10 travellers. Sometimes we can guarantee a tour with 7 or 8 bookings, and occasionally we need 11-12. 10 is the average. So, we cannot simply guarantee a tour to operate when there are just two or three people booked. While it is difficult to predict exactly when we’ll be able to guarantee a tour, our travellers generally tend to make their plans around 6 months prior or earlier, so it’s not unusual for us to be able to guarantee tours this far out. Many of our tours in 2027 are already guaranteed as they have met the minimum number of bookings. Though it’s rare that our tours have to come down-to-the-wire, our absolute deadline for confirmation is 90 days prior to tour start date. If we ultimately fail to achieve minimum numbers by this deadline, we will offer an alternative tour of your choice or a full refund of your deposit. Hopefully this clears things up for you. Give us a call at 1800 665 3998 if you have any further questions. Rachel Adventures Abroad